Customer Service Specialist for Quality Assurance

3 days ago


Karachi, Sindh, Pakistan beBeeAssurance Full time

As a Customer Service Specialist for Quality Assurance, you will play a pivotal role in ensuring that our customers receive the highest level of service. Your primary responsibility will be to monitor and evaluate customer interactions, identifying areas for improvement and providing actionable feedback to frontline staff.

Key Responsibilities:
  • Quality Assurance: Conduct thorough evaluations of customer interactions to ensure adherence to quality standards, accuracy, and consistency in service delivery.
  • Compliance Monitoring: Verify compliance with regulatory requirements and organizational policies in customer interactions, minimizing the risk of non-compliance.
  • Feedback and Coaching: Provide actionable feedback and coaching to frontline staff based on evaluation findings, contributing to their ongoing development and improvement.

Requirements:

  • Banking Regulations: Understanding of relevant banking regulations, guidelines, and directives governing customer service and complaint handling processes.
  • Banking Products and Services: Familiarity with various banking products and services offered by the organization, including retail banking, corporate banking, loans, deposits, and electronic banking channels.
  • Data Analysis: Proficiency in using data analysis tools and techniques to analyze customer interactions, identify trends, and generate insights for process improvement.

Benefits:

  • Opportunity for Growth: Join our team and take advantage of opportunities for growth and development in a dynamic and fast-paced environment.
  • Collaborative Culture: Work in a collaborative culture that values teamwork, innovation, and continuous improvement.

Seniority Level: Associate

Employment Type: Full-time

Job Function: Customer Service and Other

Industries: Banking



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