
Customer Service Specialist for Quality Assurance
3 days ago
As a Customer Service Specialist for Quality Assurance, you will play a pivotal role in ensuring that our customers receive the highest level of service. Your primary responsibility will be to monitor and evaluate customer interactions, identifying areas for improvement and providing actionable feedback to frontline staff.
Key Responsibilities:- Quality Assurance: Conduct thorough evaluations of customer interactions to ensure adherence to quality standards, accuracy, and consistency in service delivery.
- Compliance Monitoring: Verify compliance with regulatory requirements and organizational policies in customer interactions, minimizing the risk of non-compliance.
- Feedback and Coaching: Provide actionable feedback and coaching to frontline staff based on evaluation findings, contributing to their ongoing development and improvement.
Requirements:
- Banking Regulations: Understanding of relevant banking regulations, guidelines, and directives governing customer service and complaint handling processes.
- Banking Products and Services: Familiarity with various banking products and services offered by the organization, including retail banking, corporate banking, loans, deposits, and electronic banking channels.
- Data Analysis: Proficiency in using data analysis tools and techniques to analyze customer interactions, identify trends, and generate insights for process improvement.
Benefits:
- Opportunity for Growth: Join our team and take advantage of opportunities for growth and development in a dynamic and fast-paced environment.
- Collaborative Culture: Work in a collaborative culture that values teamwork, innovation, and continuous improvement.
Seniority Level: Associate
Employment Type: Full-time
Job Function: Customer Service and Other
Industries: Banking
-
Head - Customer Services & Quality Assurance
3 weeks ago
Karachi, Sindh, Pakistan Easypaisa Full timeHead - Customer Services & Quality AssuranceHead - Customer Services & Quality AssuranceDirect message the job poster from easypaisa digital bankPosition Summary:Responsible for overseeing the bank's Service & Quality department, which includes bank wide Service Quality Management, Complaint Management, Quality Assurance, Conduct Assessment, Market conduct,...
-
Software Quality Assurance Engineer
2 weeks ago
Karachi, Sindh, Pakistan beBeeQuality Assurance Full timeJob DescriptionA software quality assurance engineer is required to ensure product quality and conformance to requirements. They will be responsible for developing and executing exploratory and automated tests, designing and implementing tests, defining corrective actions, and assisting developers in resolving bugs.ResponsibilitiesPerform functional, user...
-
Quality Assurance Agent
3 days ago
Karachi, Sindh, Pakistan Mashreq Bank Pakistan Limited Full timeQuality Assurance Agent (Mashreq Bank Pakistan Limited)As a Quality Assurance Agent for CX at Mashreq Pakistan, your primary role is to monitor and evaluate customer interactions for both voice and non-voice to ensure adherence to regulatory standards, Customer service Standards and organizational policies. You will provide feedback to frontline staff,...
-
Quality Assurance Professional
2 weeks ago
Karachi, Sindh, Pakistan beBee Careers Full time**Job Title:** Quality Assurance Specialist**Overview**We are seeking a highly skilled Quality Assurance Specialist to join our team. This role is responsible for monitoring, inspecting, and proposing measures to correct or improve products and processes to meet established quality standards.**Responsibilities**Create quality measurements to track...
-
Quality Assurance Specialist
1 week ago
Karachi, Sindh, Pakistan beBeeSpecialist Full timeJob DescriptionWe are looking for a skilled Quality Assurance Specialist to join our remote team. The ideal candidate will have a strong focus on automation and a solid understanding of quality assurance practices.The Quality Assurance Specialist will design, develop, and maintain automated test scripts, collaborate with developers and QA team members to...
-
Quality Assurance Specialist
2 weeks ago
Karachi, Sindh, Pakistan beBeeQuality Full timeJob Title: Quality Assurance SpecialistAbout the Role:We are seeking a detail-oriented and diligent Quality Assurance Specialist to join our team. The successful candidate will oversee quality and compliance, ensuring our high standards are met.Key Responsibilities:Conduct routine quality checks on raw materials, in-process materials, and finished...
-
Quality Assurance Specialist
2 weeks ago
Karachi, Sindh, Pakistan beBee Careers Full timeQuality Assurance SpecialistJob Summary:The Quality Assurance Specialist will be responsible for ensuring that all garments meet the highest standards of quality. This includes overseeing the production process and performing quality checks on finished garments.Main Responsibilities:Develop Quality Control Procedures: Create and implement quality control...
-
Quality Assurance Expert
2 weeks ago
Karachi, Sindh, Pakistan beBeequality Full timeQuality Assurance SpecialistThis is a full-time on-site role for a Quality Assurance Specialist located in Karachi Division. The Quality Assurance Specialist will be responsible for quality control, assurance, management, training, and auditing tasks in a beverage plant setting.Key ResponsibilitiesDevelop and implement quality control procedures to ensure...
-
Quality Assurance Specialist
2 weeks ago
Karachi, Sindh, Pakistan beBeeSoftwareTesting Full timeJob Title: Quality Assurance Specialist", "Job DescriptionWe are seeking a detail-oriented and analytical individual to join our team as a Quality Assurance Specialist. This role involves ensuring the highest quality of software products by identifying, documenting, and reporting defects.", "Key Responsibilities:Design and execute test plans to ensure...
-
Software Quality Assurance Specialist
2 weeks ago
Karachi, Sindh, Pakistan beBeeQuality Full timeJob Title: Senior Software Quality Assurance SpecialistThis role is responsible for ensuring the quality of our enterprise software product for the homebuilding industry. You will be working on a team that develops and implements software solutions to meet the needs of customers.Responsibilities Include:Writing SQL queries to validate data integrity and...