Remote Customer Experience Specialist

22 hours ago

Hyderabad City Taluka, Pakistan beBeeCustomerService Full time 1,500,000 - 2,500,000
Customer Service Ambassador Opportunity

We are seeking a highly motivated and customer-focused professional to excel in managing customer interactions, converting leads, and delivering exceptional service experience in a remote position. This role plays a pivotal part in shaping our customers' journey.


Key Responsibilities:
  • Lead Management
    • Handle and respond to leads through WhatsApp, focusing on converting leads into customers by utilizing effective communication skills and product knowledge.
    • Cross-sell products such as on-site repair services, screen protectors, and phone covers to enhance customer satisfaction and loyalty.
  • Customer Service Delivery
    • Address and resolve customer complaints promptly and professionally, demonstrating empathy and patience to ensure excellent customer satisfaction.
    • Schedule repair services and pick-up/drop-off appointments in coordination with our technicians to provide seamless support.
  • Vendor and Quotation Management
    • Negotiate with vendors to obtain competitive pricing details as needed.
    • Create and share accurate quotations and invoices with clients to facilitate smooth transactions.
  • Sales Pipeline Updates
    • Regularly update the Sales Pipeline Sheet to track customer progress and lead conversions, ensuring data accuracy and transparency.
  • Marketing Initiatives
    • Develop and implement WhatsApp marketing campaigns every 15 days based on the Sales Pipeline Sheet to engage with customers and promote products.

Requirements:
  • Strong Communication and Interpersonal Skills
    • Excellent written and verbal communication skills to effectively handle customer inquiries and resolve issues.
  • Experience in Customer Service or Sales
    • Prior experience in customer-facing roles or sales environments is preferred, but not mandatory.
  • Independence and Initiative
    • Self-motivated and capable of working independently with minimal supervision, taking ownership of tasks and responsibilities.
  • Organizational and Time Management Skills
    • Ability to prioritize tasks efficiently, manage multiple leads and customer interactions simultaneously, and meet deadlines.

Benefits and Rewards:

Incentive bonus opportunities available for outstanding performance and contributions to the team's success.


About this Role

This is an exciting opportunity to join our dynamic team and contribute to delivering exceptional customer experiences. If you possess the required skills, qualifications, and passion for customer service, we encourage you to apply for this rewarding role.

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