Senior Customer Experience Manager

Job OverviewAs a seasoned customer experience professional, you will play a pivotal role in leading a high-performing team of support agents. Your primary responsibility will be to oversee the performance of your team, leveraging key operational metrics such as contacts handled, first contact resolution rates, and quality scores.

This is a Senior Commercial Manager position.Job Description:We are seeking a seasoned professional to manage commercial processes including order acquisition, execution, and receivable management. This role involves analyzing customer requirements, reviewing contract conditions, and ensuring proper booking and recognition of orders.Key...

DesignationSenior Product Manager - AI ServiceLocationHyderabad/BangaloreFunctionProduct Type: Full-timeCompany OverviewKeka is India's #1 HR-Tech platform for SMBs, Mid-Market & Enterprise companies, now expanding across GCC and the US. Our unified SaaS platform simplifies everything from Core HRMS to Hiring, Performance, Payroll, and Employee Experience....

Job Role SummaryThe role of a senior manager involves overseeing teams and ensuring efficient team performance. This includes providing coaching, offering ongoing feedback, and evaluating individual team member performance over time.Key ResponsibilitiesEvaluate team member performance on an ongoing basis.Address escalated service issues from both internal...

The Talent Management and Development leader plays a pivotal role in driving the organization's strategic agenda. This role executes key talent initiatives in collaboration with business and HR leaders.Key ResponsibilitiesDevelops an in-depth understanding of best practices in talent management and learning & development.Designs and implements effective...

RoleSenior Product Manager – Platform Strategy & ArchitectureLocation: Hyderabad/BangaloreAbout the RoleWe are looking for a visionary and deeply technical Senior Product Manager to own the strategic evolution of Keka's core platform. This is a pivotal leadership role that sits at the intersection of business strategy and platform architecture, shaping the...

About PSA BDPPSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core...

Job OverviewDigitalOcean is looking for a motivated Engineering Manager to lead our Brand and Web Experience team. As a key member of our engineering organization, you will provide critical leadership to ensure a world-class brand presence through the engineering and presentation of our public-facing properties.The ideal candidate should have deep roots in...

Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you'll find your place here....

Job DescriptionWe are seeking an experienced Contentful Architect to join our team. As we continue to grow, we need passionate and talented professionals to help us develop and maintain our digital platforms.This is a full-time role that will involve designing and developing infrastructure for modern contentful-based web pages. You will also be responsible...