
Retail Marketing Associate
6 days ago
We are a global leader in manufacturing and retail, catering to diverse consumer needs through our extensive product range. Our focus is on delivering quality products and exceptional customer experiences.
We are seeking an experienced Customer Service Representative to join our team and provide exceptional customer service to our clients.
Key Responsibilities:- Respond to Customer Queries: Respond to customer inquiries via chat and calls, providing accurate and helpful information.
- Update Customer Records: Maintain and update customer records in Google Sheets.
- Handle Complex Issues: Efficiently handle complex customer issues in a timely manner.
- Stay Updated: Continuously enhance knowledge of products and services to better support customers.
- Daily Support: Proactively engage with customers daily to offer assistance and support.
- Excellent Communication Skills: Excellent communication skills in English for international markets.
- Customer Service Experience: Experience in customer service, preferably in a customer support role.
- Google Sheets Familiarity: Familiarity with Google Sheets or similar spreadsheet software.
- Multitasking Ability: Ability to multitask and manage multiple customer queries simultaneously.
- Education and Age: A bachelor's degree or completion of at least four semesters is required, and the ideal candidate should not be more than 30 years old.
Benefits: Annual bonuses and growth opportunities.
Job Details: Full-time/Part-time, Day Shift - 11:00 am - 8:00 pm (Monday-Saturday), Rs30,000.00 - Rs35,000.00 per month.
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