
Assistant Store Manager
14 hours ago
About This Role
This is a leadership position responsible for overseeing the day-to-day operations of a retail store. The Assistant Store Manager will work closely with the Store Manager to ensure smooth store operations, provide exceptional customer service, and drive sales growth.
Key Responsibilities
- Collaborate with the Store Manager in daily store operations including customer service, inventory control, visual merchandising and brand promotion.
- Open and close the store during shifts and oversee daily operations to ensure smooth functionality.
- Coordinate with relevant team members for effective task handovers to maintain operational continuity.
- Monitor key performance metrics and ensure sales targets are achieved or exceeded.
- Oversee and maintain visual presentation standards to optimize customer engagement.
- Analyze consumer behavior and suggest improvements to product placement, sales strategies, and operational efficiency.
- Develop and implement strategies to drive sales growth and enhance customer satisfaction.
Leadership and Staff Development
The Assistant Store Manager will supervise, motivate, and mentor the store staff to deliver high performance and meet store objectives. They will also ensure staff are well-trained in product knowledge, sales techniques, and customer service standards.
Customer Service
The Assistant Store Manager will lead by example to provide exceptional customer service and maintain high customer satisfaction levels across the team. They will also resolve customer complaints and concerns in a timely and professional manner.
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