Technical Solution Provider

4 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
About the Position
This is a technical role that requires expertise in product analysis and customer support for clients using Temenos products. The successful candidate will be responsible for facilitating solutions to tickets logged, acting as the technical reference point during software implementation/upgrades, and contributing to the knowledge base.

Key Responsibilities
- Analyze tickets logged, update clients and stakeholders, and provide solutions to tickets logged.
- Collaborate with client IT teams to resolve technical issues and improve overall system performance.
- Develop/enhance tools to reduce analysis time and boost customer experience.
- Participate in training programs to enhance technical knowledge and skills.

Requirements
The ideal candidate should have a strong understanding of banking processes and financial services, particularly in Pakistan's local regulation and compliance. They should also have experience working in 24/7 support teams and be familiar with Java, C++, and SQL/Oracle programming languages.

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