Technology Operations Manager
21 hours ago
As a Technology Operations Manager, you will play a key role in driving the success of our organization by overseeing the implementation and maintenance of cutting-edge technology solutions. Your responsibilities will include designing and implementing processes and automation to create efficient tool configurations, evaluating and selecting technology tools used by post-sales teams, supporting management team members to accomplish technology goals, managing incoming tools/system access and configuration requests, triaging day-to-day issues for internal and external tools, and partnering with IT and engineering to implement and troubleshoot new processes and workflows.
The ideal candidate will have 3+ years of experience in a technology operations role or similar experience with contact center operations knowledge, a deep understanding of Salesforce and surrounding ecosystem, including 3rd party products, strong project management and process improvement skills, effective communication and teamwork, and proven experience implementing and improving systems powering customer support.
We are seeking a highly skilled and motivated individual who can help us achieve our technology vision and drive business results.
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