E Commerce Strategy Manager

6 days ago


Jhelum, Punjab, Pakistan SupportFinity™ Full time

About the Role

We are seeking a highly skilled E Commerce Strategy Manager to join our team at SupportFinity. As an E Commerce Strategy Manager, you will be responsible for developing and implementing effective e commerce strategies that drive business growth and profitability.

Key Responsibilities

  • Account Health: Monitor key performance indicators (KPIs) such as Order Defect Rate (ODR), Late Shipment Rate, and Policy Violations on the Amazon Seller Central dashboard.
  • Listing Accuracy: Ensure product listings are accurate and up-to-date by reviewing titles, descriptions, images, and pricing.
  • Inventory Management: Verify inventory levels and prevent overselling or underselling products.
  • Fulfillment Method: Assess the fulfillment method used (Fulfillment by Amazon - FBA or Fulfillment by Merchant - FBM) and evaluate its pros and cons based on business needs.
  • Pricing Strategy: Analyze pricing strategy in comparison to competitors and ensure prices are competitive while allowing for profitability.
  • Customer Reviews and Feedback: Monitor customer reviews and feedback, address negative feedback promptly, and maintain a positive reputation.
  • Order Processing and Shipping: Ensure timely order processing and shipping, monitor shipping times, and track delayed or lost shipments.
  • Customer Service: Evaluate customer service quality, respond promptly to inquiries and issues, and consider using automated responses or templates for common queries.
  • Amazon Advertising Campaigns: Review and optimize Amazon Advertising campaigns, assess keyword performance, ad spend, and conversion rates, and adjust bids and budgets accordingly.
  • Compliance with Amazon Policies: Ensure compliance with Amazon's policies and guidelines, stay informed about policy changes, and update practices accordingly.
  • Account Security: Regularly update passwords and enable multi-factor authentication, monitor for unauthorized access.
  • Returns and Refunds: Review return and refund processes, ensure compliance with Amazon's policies, and handle returns efficiently.
  • Tax Compliance: Meet tax obligations in operating jurisdictions, collect and remit sales tax as required.
  • Promotions and Deals: Evaluate the effectiveness of promotions, discounts, or deals offered and analyze their impact on sales and customer engagement.
  • Performance Metrics: Track and analyze KPIs such as conversion rates, click-through rates, and session lengths to identify areas for improvement.
  • Technology Proficiency: Familiarize yourself with data analytics tools, business intelligence platforms, and other technologies facilitating data-driven decision-making.
  • Performance Measurement: Establish KPIs to measure the success of strategic initiatives.

Requirements and Qualifications

  • Bachelor's or Master's Degree or Relevant Experience
  • E-Commerce Certification is an added advantage
  • 2 – 3 years of relevant experience including 1 year of managerial/team lead experience
  • Preference given to Urtaskers' employees


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