Amazon Business Growth Leader

3 days ago


Jhelum, Punjab, Pakistan SupportFinity™ Full time

About the Job Description

The E Commerce Strategy Manager role at SupportFinity involves taking responsibility for all Team management alongside Clients/Brands strategic growth on all ecommerce platforms effectively managing their brands on ecommerce sites. This includes supporting and assisting operations teams to achieve operations objectives and carrying out assigned responsibilities as mentioned in 'assignment instructions.'

Main Responsibilities and Tasks

  • Account Management: Monitor account health metrics on the Amazon Seller Central dashboard, ensuring timely order processing and shipping, and preventing overselling or underselling products.
  • Listing Optimization: Review product listings for accuracy and up-to-date information, ensuring titles, descriptions, images, and pricing are correct.
  • Inventory Control: Verify inventory levels, prevent stockouts or overstocking, and keep an eye on popular and slow-moving items.
  • Fulfillment Method Selection: Assess the fulfillment method used (FBA or FBM) and evaluate its pros and cons based on business needs.
  • Pricing Strategy Development: Analyze pricing strategy in comparison to competitors and ensure prices are competitive while allowing for profitability.
  • Customer Engagement: Monitor customer reviews and feedback, address negative feedback promptly, and maintain a positive reputation.
  • Amazon Advertising: Review and optimize Amazon Advertising campaigns, assess keyword performance, ad spend, and conversion rates, and adjust bids and budgets accordingly.
  • Compliance and Security: Ensure compliance with Amazon's policies and guidelines, stay informed about policy changes, and update practices accordingly, regularly updating passwords and enabling multi-factor authentication.
  • Returns and Refunds: Review return and refund processes, ensure compliance with Amazon's policies, and handle returns efficiently.
  • Tax Compliance: Meet tax obligations in operating jurisdictions, collect and remit sales tax as required.
  • Promotions and Deals: Evaluate the effectiveness of promotions, discounts, or deals offered and analyze their impact on sales and customer engagement.

Qualifications and Skills

  • Certified E-Commerce A-Z Management
  • Good knowledge of handling a team virtually
  • Highly communicative (Verbal + Written) and Presentation skills
  • High-level proficiency in MS Excel, PowerPoint, and Word
  • Goal-oriented and a Team Player


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