Software Support Specialist

4 hours ago

Lahore, Punjab, Pakistan beBeeTechnical Full time 5,000,000 - 8,500,000

As a software support specialist, you will play a pivotal role in delivering technical assistance and solutions to our clients.

Key Responsibilities:
  • Respond to client inquiries via phone, email, or chat.
  • Diagnose and troubleshoot complex technical issues with software applications.
  • Guide clients through problem-solving steps or provide remote assistance.
  • Document client interactions, issues, and resolutions.
  • Collaborate with internal teams to resolve intricate issues.
  • Provide training and support materials to enhance client understanding and usage of the software.
  • Identify and escalate unresolved issues to higher-level support or development teams.
  • Update knowledge base and support documentation regularly.
  • Ensure timely resolution of client issues to maintain high levels of client satisfaction.
Required Skills and Qualifications:
  • Excellent communication and problem-solving skills.
  • Strong analytical and troubleshooting skills.
  • Ability to work independently and collaboratively as part of a team.
  • Proficiency in software applications and technical tools.
  • Attention to detail and ability to multitask.
Benefits:
  • Opportunity to work with a dynamic team.
  • Professional growth and development opportunities.
  • Competitive compensation and benefits package.
Others:
  • Fast-paced and challenging work environment.
  • Opportunity to make a real difference in clients' lives.

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