User Engagement Representative

2 days ago


Islamabad, Islamabad, Pakistan ContentStudio inc Full time

We are seeking a results-driven User Engagement Representative to ensure that our customers have an exceptional experience with our products and services.

The successful candidate will be responsible for responding to customer queries in a timely and accurate way, identifying customer needs, and providing solutions via phone, email or chat.

This role also involves analyzing and reporting product malfunctions, updating our internal databases, monitoring customer complaints on social media, and providing assistance.

The User Engagement Representative will play a crucial role in establishing our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

  • Engage with customers to ensure their satisfaction
  • Respond to customer queries in a timely and accurate way
  • Identify customer needs and provide solutions
  • Analyze and report product malfunctions
  • Update internal databases
  • Monitor customer complaints on social media


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