Head of Operational Risk Management

20 hours ago

Karachi, Sindh, Pakistan beBeeOperational Full time 7,500,000 - 9,000,000
Job Title:

EVP, Head of Process Governance and Operational Risk


This role requires an experienced professional to lead the process governance and operational risk management functions within our organization. The successful candidate will be responsible for ensuring that all significant risks and gaps are identified and presented to management for awareness and remediation action plans.


Main Responsibilities:
  • Drive in-country RBG Risk Forum meetings to ensure that all significant risks and gaps are presented for management awareness and remediation action plans are discussed with management.
  • Support the business in developing risk registers, identifying and assessing risk and control areas, adding or amending risks associated with new or existing activities, products, or processes, reporting operational risk incidents, validating the risk profile for the unit, and initiating and implementing action plans.
  • Coordinate the implementation of ORM guidelines within RBG business units for BCP & BIA, monitor that all businesses have an approved BCP & BIA execution structure in place, conduct periodic reviews on policies, processes, and account statuses, assist the business in developing an approved matrix for system access for all staff, defining access levels based on product type and job requirements, support the development of non-financial authorities for approving exceptions, maintain/update SOPs and work instructions, support the business to be audit-ready, ensure audit observations are closed and resolved timely, ensure compliance with the bank's OPM for any extensions, review customer transaction alerts and take appropriate actions as per bank guidelines, track aging cases and escalate to management as required, investigate complaints requiring governance intervention and provide independent feedback, take disciplinary actions on confirmed mis-sell cases, including warning letters, incentive clawbacks, and coaching, visit vendor premises periodically, conduct governance checks during vendor visits, set up automated alerts for transaction monitoring, coordinate with customers for clarifications and supporting documents, recommend account retention or exit based on review findings.

Required Skills and Qualifications:
  • A minimum of 15 years of experience in digital retail banking or related fields, with at least 5 years in a senior management role.
  • A strong understanding of operational risk, digital banking technologies, systems, and processes.
  • Proven leadership and team motivation skills.
  • An interest and creativity in contributing to digital transformation.

Senior Level:
  • Director

Employment Type:
  • Full-time

Job Function:
  • Strategy/Planning and Other

Industries:
  • Banking

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