Senior IT Systems Administrator

5 days ago

Karachi, Sindh, Pakistan beBeeComputer Full time
Job Description:

We are seeking a highly skilled and experienced Desktop Support Engineer to join our team. As a Desktop Support Engineer, you will be responsible for providing 1st/2nd level support to internal customers for all IT related issues. This includes detailed tracking of each customer's service needs in a JIRA based ticketing system, follow-up with customers to ensure that all issues/needs have been resolved/met, and timely and accurate feedback of issues to customers and management to maintain the SLA of IT.

You will also be responsible for proactive monitoring and timely issue resolution of production systems, proper escalation of issues to management and vendors according to established guidelines and policies, and helping create technical documentation and manuals.

Required Skills and Qualifications:
  • Bachelor's degree in computer science or information technology.
  • 2-3 years work experience in network administration.
Benefits:
  • Market competitive salary package.
  • Subsidized transport facility (subject to availability).
Others:
  • Proven work experience as a Desktop Support Engineer or similar role.
  • Configuration of Cisco/Avaya/IP based Phones.
  • Ability to acquire and maintain a working knowledge of a wide range of applications and systems (Windows/Servers/MAC).
  • Working knowledge of office automation products and computer peripherals (printers and scanners).
  • Knowledge of network security practices and anti-virus programs.
  • Ability to perform remote troubleshooting and provide clear instructions.
  • Excellent problem-solving and multitasking skills.
  • Customer-oriented attitude.
  • Willingness to work in rotational shifts.

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