Sales and Customer Experience Director

20 hours ago


Lahore, Punjab, Pakistan People (Professional Employers Pvt Ltd) Full time
Job Summary

As a Sales and Support Team Lead at People (Professional Employers Pvt Ltd), you will be responsible for leading the Sales Support team to ensure smooth operations and high customer satisfaction.

The ideal candidate will have a strong background in sales and customer support, with experience in team leadership and management. Key responsibilities include collaborating with clients for effective customer handling and resolution, coordinating seamless service delivery and issue resolution, and managing partnerships and support services when needed.

Main Responsibilities

Team Leadership:

  • Motivate the team to achieve exceptional results.
  • Set targets and monitor performance.

Sales Department Collaboration:

  • Contribute to lead generation strategies and sales tactics.
  • Collaborate with clients for effective customer handling and resolution.

Operations Team Coordination:

  • Coordinate seamless service delivery and issue resolution.

Vendors/Partners Management:

  • Manage partnerships and support services when needed.
QualificationsEducation

A Bachelor of Business Administration (BBA) or Master of Business Administration (MBA) in Marketing or Sales is required.

Key Requirements
  1. Minimum 3-5 years of professional experience.
  2. At least 2 years in sales or customer support team leadership roles.
  3. Experience in international markets or business process outsourcing (BPO) industries.
  4. Fluent English communication skills (written and spoken).
  5. Able to meet sales targets.
  6. Proficient in CRM tools and sales software applications.
  7. Ability to work flexible hours or shifts as required.

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