Operations Management Director

6 days ago

Rawalpindi Cantonment, Pakistan beBeeCommunication Full time 600,000 - 800,000
Job Description

As a seasoned Operations Manager, you will oversee the daily operations of our Contact center.

  • Staffing and scheduling to optimize productivity
  • Develop and implement comprehensive training programs
  • Establish quality assurance protocols to maintain high standards
  • Review and refine provider schedule templates for efficiency
  • Design and maintain effective communication protocols

You will engage closely with internal stakeholders, fostering strong relationships and delivering results.

Requirements

A minimum of 3 years' experience in call center operations management, coupled with a deep understanding of marketing strategies and appointment scheduling processes.

Strong analytical skills, with the ability to develop and implement data-driven solutions.

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