Team Operations Supervisor

5 days ago


Lahore, Punjab, Pakistan Ats Technologies Full time

We are seeking a Call Center Team Lead to join our team at Ats Technologies. The ideal candidate will have a strong background in call center management, with a proven track record of success in hiring, training, and developing top talent.

Key Areas of Responsibility:
  • Develop and implement effective call center strategies, driving customer satisfaction and loyalty.
  • Lead and motivate the call center team, fostering a culture of excellence and teamwork.
  • Manage day-to-day operations, ensuring seamless execution of team goals and objectives.
  • Analyze performance metrics, identifying areas for improvement and implementing corrective actions.
  • Promote a positive company image through exceptional customer service and representation.

The ideal candidate will possess excellent leadership skills, strong communication abilities, and proficiency in neutral English.

A minimum of 2 years of call center management experience is required. Please note that only candidates with relevant call center experience should apply.



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