
Customer Support Specialist
4 weeks ago
JD Customer Support Specialist (CSP):
Position Summary: The Customer Support Representative ensures that all customer needs are promptly addressed by responding to customers' requests, orders, questions, and concerns in a timely and accurate manner, while exercising the highest level of service and quality. Environmental Express offers an extensive training program to ensure a solid understanding of the company's concepts, products, practices, and procedures. Qualified candidates for this position must have a passion for excellence, outstanding communication and organizational skills, as well as the ability to readily build relationships over the phone. Additionally, a qualified candidate must be quality focused, an effective team player, and be motivated to achieve a rewarding career within the organization. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required by the employee.
Responsibilities:- Accurately enter customer sales orders, quotes, and returns
- Address basic technical support questions
- Receive inbound calls and respond to calls as appropriate
- Promptly resolve customer service issues to the customer's satisfaction per company procedures and standards
- Create and maintain customer accounts in the database
- Perform administrative duties, reports, and special projects associated with Customer Support
Requirements:
- Associate's Degree or 2 years work experience in Customer Support
- Impeccable Attention to Detail with Strong Organizational Skills
- Exceptional Communication Skills and Professional Presence
- Innovative Problem Solver, Results minded and Solution focused
- Effective Team Player with the ability to Work Independently
- Strong keyboarding skills
- Proficient in MS Office
Information Technology and Services - Karachi, Pakistan
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