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Team Coordinator
9 hours ago
Job Overview:
We are seeking a skilled Team Coordinator to join our team at Technovate Global. The successful candidate will be responsible for managing our outbound call campaigns, ensuring operational excellence and meeting campaign targets.
Responsibilities:
- Oversee a team of 10-15 outbound call agents, ensuring adherence to campaign goals and KPIs.
- Monitor daily operations and provide guidance to improve team performance and efficiency.
- Utilize and manage tools such as ViciDial and other relevant call center software.
- Develop and implement training programs to enhance agent skills and campaign effectiveness.
- Analyze performance reports and provide actionable insights to optimize results.
- Resolve operational issues promptly, maintaining a smooth workflow.
Requirements:
- Experience: At least 1 year of experience in an outbound call center, preferably in Obamacare ACA or Final Expense lead generation campaigns.
- Leadership: Proven ability to handle and motivate a team of call center agents.
- Technical Skills: Proficiency with call center systems such as ViciDial and other relevant tools.
- Reporting Skills: Competence in using Excel and other tools for daily reporting.
- Communication: Strong verbal and written communication skills.
- Problem-Solving: Ability to analyze issues and implement effective solutions promptly.
- Organizational Skills: Excellent time management and ability to prioritize tasks in a fast-paced environment.
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