
Customer Service Professional
2 weeks ago
We are seeking highly skilled and experienced individuals to manage calls in a professional and confident manner.
Key Responsibilities:- Manage Calls: Respond to customer inquiries, resolve issues, and provide guidance as needed.
- Follow Scripts: Adhere to established communication protocols when handling various topics and responding to customer inquiries.
- Identify Customer Needs: Determine customer requirements and provide solutions accordingly.
Experience: A minimum of 3-4 years of relevant experience is required for this position.
Age: Candidates must be at least 29 years old.
Skills and Qualifications:Required Skills:
- Language: Fluency in English is mandatory, preferably with both British and American accents.
- Interpersonal Skills: Excellent interpersonal and communication skills are essential for success in this role.
- Communication Skills: Strong written and verbal communication skills are necessary for effective interaction with customers and colleagues.
- Attitude: A positive, responsible, and punctual attitude is required for this position.
- Computer Knowledge: Basic computer skills, including email management and correspondence, are essential.
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