
Customer Services
3 weeks ago
What is a Customer Services Specialist?
As a Customer Retention Specialist, your mission is to engage with customers at the brink of cancelling their policies or considering renewal. Your goal is to maintain high retention rates by providing outstanding service and offering effective solutions.
Responsibilities of Customer Services Specialist:
- Engage with customers over the phone to resolve issues and address concerns.
- Identify and capitalize on upsell opportunities.
- Use proactive retention techniques to turn cancellations into opportunities.
- Educate customers on our products, services, and USPs.
- Build lasting relationships to encourage loyalty and repeat business.
- Conduct negotiations that are fair to both the customer and the company.
- Promptly address customer queries and complaints.
- Work closely with our UK team, sharing updates on customer interactions.
What We're Looking For:
- Exceptional communication and active listening skills.
- The ability to multitask and work as part of a team.
- Flexibility and a positive, can-do attitude.
- Experience in managing KPIs.
- A detail-oriented approach and a commitment to knowledge retention.
Why Join Eminent4U?
- Competitive salary based on experience.
- Shift: 2:00 PM - 10:30 PM PST (Monday to Friday) with alternate weekends.
- Opportunity to work in a dynamic and inclusive environment where professional growth is prioritized.
At Eminent4U Private Limited, we are dedicated to fostering a supportive and rewarding work culture. Join us in shaping the future of customer retention and embark on a fulfilling career journey.
Seniority levelEntry level
Employment typeFull-time
IndustriesIT Services and IT Consulting
#J-18808-Ljbffr-
Customer Service Representative
10 hours ago
Karachi, Sindh, Pakistan Horyzon Zero Services Full timePosition: Evening Customer Service RepresentativeLocation: Karachi, PakistanIndustry: LogisticsResponsibilities:1. Respond to customer inquiries and provide accurate information regarding products, services, and promotions.2. Handle customer complaints, issues, and escalations in a professional and timely manner.3. Assist customers in placing orders,...
-
Customer Service Representative
14 hours ago
Karachi, Sindh, Pakistan Sales Services Abt UK Limited Full timeAnswer customer calls and emails, answer customer inquiries.Handle customer complaints and issues, provide solutions and ensure customer satisfaction.Maintain customer records, update and manage customer information.Assist sales and marketing departments in processing customer orders and service requests.Track customer feedback and provide improvement...
-
Senior Sales Executive
6 days ago
Karachi, Sindh, Pakistan International Customer Support Full timeJob SummaryWe are looking for a motivated and results-driven Sales Executive to join our dynamic team. The ideal candidate will have a passion for sales, excellent communication skills, and a proven track record of meeting and exceeding targets. You will be responsible for identifying new business opportunities, building customer relationships, and closing...
-
Customer Support Representative
3 weeks ago
Karachi, Sindh, Pakistan Gulf Star Services Full timeGULF STAR SERVICES is one of the leading travel agencies for over 15 years.Our goal is to deliver excellent service to our customers. We're seeking an experienced Logistics Customer Service Representative who can offer value to our team and contribute to our organization's success.Job SpecificationSkills Required:Strong customer service skillsInterpersonal...
-
Customer Service Representative
1 hour ago
Karachi, Sindh, Pakistan beBee Careers Full timeCustomer Service RepresentativeWe are looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for customers and play a crucial role in delivering exceptional customer service.
-
Customer Service Specialist
1 hour ago
Karachi, Sindh, Pakistan beBee Careers Full timeJob Title: Customer Service SpecialistSales and Customer Service RoleWe are seeking a skilled Customer Service Specialist to make outbound calls to potential customers, provide information about our telecommunications services, and persuade them to make a purchase. This is an excellent opportunity for individuals to gain valuable sales and customer service...
-
Customer Service Representative
5 days ago
Karachi, Sindh, Pakistan beBee Careers Part timeCustomer Service RepresentativeWe are seeking a customer service representative to provide exceptional support to our customers. The successful candidate will be responsible for handling customer inquiries and providing information about our products and services.Responsibilities:Answering customer inquiries via phone, email, or chatResolving customer issues...
-
Customer Service Agent
14 hours ago
Karachi, Sindh, Pakistan A Forward Part timeCustomer Service Agent - Part Time A Forward, Pakistan We are seeking a customer service agent to join our team. The successful candidate will be responsible for handling customer inquiries and providing information about our products and services.Responsibilities:Answering customer inquiries via phone, email, or chatResolving customer issuesProviding...
-
Customer Service Advocate
5 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeAre you looking for a career in customer service? A Customer Service Representative plays a vital role in ensuring that customers have an exceptional experience with our products or services. In this evening shift position, you will be the primary point of contact for our customers, handling their inquiries and addressing their concerns in a timely and...
-
Customer Service Representative
6 hours ago
Karachi, Sindh, Pakistan beBee Careers Part timeCustomer Service RepresentativeWe are seeking a customer service professional to fill a part-time position. The successful candidate will be responsible for handling customer inquiries and providing information about our products and services.Key responsibilities include:Responding to customer inquiries via phone, email, or chat in a timely and efficient...