Customer Services

3 weeks ago


Karachi, Sindh, Pakistan Eminent4U Private Limited Full time
Customer Services (Retention) Specialist

What is a Customer Services Specialist?

As a Customer Retention Specialist, your mission is to engage with customers at the brink of cancelling their policies or considering renewal. Your goal is to maintain high retention rates by providing outstanding service and offering effective solutions.

Responsibilities of Customer Services Specialist:

  1. Engage with customers over the phone to resolve issues and address concerns.
  2. Identify and capitalize on upsell opportunities.
  3. Use proactive retention techniques to turn cancellations into opportunities.
  4. Educate customers on our products, services, and USPs.
  5. Build lasting relationships to encourage loyalty and repeat business.
  6. Conduct negotiations that are fair to both the customer and the company.
  7. Promptly address customer queries and complaints.
  8. Work closely with our UK team, sharing updates on customer interactions.

What We're Looking For:

  1. Exceptional communication and active listening skills.
  2. The ability to multitask and work as part of a team.
  3. Flexibility and a positive, can-do attitude.
  4. Experience in managing KPIs.
  5. A detail-oriented approach and a commitment to knowledge retention.

Why Join Eminent4U?

- Competitive salary based on experience.

- Shift: 2:00 PM - 10:30 PM PST (Monday to Friday) with alternate weekends.

- Opportunity to work in a dynamic and inclusive environment where professional growth is prioritized.

At Eminent4U Private Limited, we are dedicated to fostering a supportive and rewarding work culture. Join us in shaping the future of customer retention and embark on a fulfilling career journey.

Seniority level

Entry level

Employment type

Full-time

Industries

IT Services and IT Consulting

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