
Business Growth Associate
2 weeks ago
Zones IT Solutions is seeking a highly skilled Client Success Manager to join our team. As a Client Success Manager, you will be responsible for delivering exceptional customer experience, building strong relationships with customers, and driving business growth through strategic planning and execution. You will work closely with cross-functional teams to ensure seamless delivery of our services.
Key Responsibilities:
* Process orders and quotes in a timely and accurate manner, meet or exceed customer/contract SLAs on Quote delivery, Order placement
* Create quotes and orders flawlessly, continuously monitor open orders and expedite where needed
* Develop solid relationships with Zones customers, interact with customers daily, establish relationships with multiple people in multiple departments
* Provide for Customer operational and reporting needs, proactive action to provide 5-star service, be the first and primary line of contact on all customer issues and concerns, ensure that timely and impactful reporting is provided to the customer
* Process, coordinate and manage to off-catalog customer requests, ensure custom catalog maintenance on Zones Connect, monitor and coordinate inventory management activities. (Hardware), monitor and provide support activities on Customer contracts (Software)
Requirements:
* Experience in Enterprise level sales
* Strong customer service skills and commitment to meet or exceed customer requirements
* Excellent organization skills and process expertise
* Ability to work in a fast-paced environment and meet aggressive deadlines
* Excellent verbal and written communication skills
* Ability to negotiate, influence, and persuade
* Analytical with excellent problem-solving skill
* Ability to work with little or no supervision
What You Will Bring:
* Strong analytical skills and ability to think critically
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Strong problem-solving skills and ability to resolve conflicts effectively
Benefits:
Zones IT Solutions offers a comprehensive benefits package, including health insurance coverage for parents, spouse, and children, life insurance, voluntary pension fund scheme, EOBI, and on-the-house free quality food, gym, and much more. We are committed to fostering an inclusive and diverse workplace, embracing equal employment opportunity, free from discrimination based on various characteristics.
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