Telecommunications Support Professional

2 days ago

Lahore, Punjab, Pakistan beBeeVoip Full time 1,200,000 - 1,500,000
Job Description:

At RepairDesk, we are seeking a skilled VoIP Support Specialist to join our team. We offer a dynamic work environment where you can grow professionally and develop your skills in the field of telecommunications.

As a VoIP Support Specialist, you will be responsible for providing first-line support to end-users for fault fixing as well as general maintenance and management of VoIP systems.

You will also collaborate with vendors (Plivo / Twilio) for Port-In requests and cross-functional teams to ensure seamless implementation of VoIP systems.

In addition, you will provide implementation support to end-users on setting up 3cx accounts and assist in the installation, configuration, and maintenance of VoIP equipment (IP Phones).

Furthermore, you will train end-users on the proper use of VoIP systems (3cx portal) and provide ongoing support to end-users for VOIP Systems, VoIP equipment (IP Phones), and respond to and resolve customer inquiries and problems related to VoIP services via phone, email, and chat.

Document and update technical procedures, troubleshooting guides, and knowledge base articles.

Participate in on-call rotations to address urgent VoIP issues outside of regular business hours.

Implement and manage VoIP security measures to protect against potential threats.

Maintain accurate records of support tickets, resolutions, and system changes in CRM.

Monitor and analyse VoIP network performance, identifying and resolving issues to maintain optimal service quality.

Required Skills and Qualifications:
  • Bachelor's degree in information technology, computer science, or a similar field
  • Working experience and proficiency on VOIP Systems (3cx) & VOIP Equipment (Yealink, Panasonic, Grandstream)
  • 3+ years of experience in client-facing roles
  • Possess knowledge of VoIP systems and IP protocols
  • Ability to work well under pressure and to tight deadlines
  • Professional approach to problem-solving using analytical skills and excellent communication with both written and verbal English
  • Timekeeping and flexibility to working patterns
  • Knowledge of computing, networking, telecoms industry, and products
  • Experience working with international technical teams

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