Support Specialist

19 hours ago


Karachi, Sindh, Pakistan beBee Careers Full time

Level 1 IT Support Specialist

We are seeking a highly skilled and knowledgeable IT support specialist to join our team. As the first point of contact for all computer and system-related issues, this role will require strong technical knowledge and excellent communication skills.

Key responsibilities include:

  • Providing technical assistance via phone, email or in person
  • Troubleshooting hardware and software problems
  • Logging all changes, information, and correspondence in the company ticketing system
  • Maintaining a positive attitude during difficult situations

Requirements:

  1. Excellent English written and verbal communication skills
  2. A minimum of 2 years on-job experience supporting Microsoft Windows environments
  3. Entry to Jr level server and networking management skillset

The ideal candidate will have strong analytical and problem-solving skills, with the ability to discuss technical topics with customers in a non-technical manner.

Working Hours: Night Shift (6:00 PM to 3:00 AM)

Job Specification:

  1. Hardware and software troubleshooting skills
  2. Virus removal and file recovery

This is an exciting opportunity for someone looking to grow their career in IT support.


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