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Network Infrastructure Technician
10 hours ago
Role Description:
In this challenging IT Support role, you will be responsible for ensuring the optimal functioning of computer systems in the Dar-ul-Madinah Head Office and campuses, facilitating end-users to accomplish their tasks efficiently. You will install, diagnose, repair, maintain, and upgrade hardware, software, and equipment to achieve optimal workstation, network connectivity, and device performance.
Main Responsibilities:
- Plan, install, configure, test, maintain, monitor, and troubleshoot end-user workstation hardware, networked peripheral devices, and networking hardware products.
- Cooperate with end-users to provide required support desk service levels, focusing on delivering support in preparing, maintaining, and procedures for logging, reporting, and statistically monitoring computers and other related devices performance.
- Evaluate and ensure the operational readiness of IT-related devices in the head office.
- Regularly safeguard user data in the head office.
- Ensure effective communication with all campuses/offices to guarantee the implementation of IT policies.
- Analyze IT issues and provide solutions.
- Train users on applications, orientation, and assistance as needed.
- Verify policy compliance through regular audits.
- Promote secure data backup.
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