IT Support Specialist

2 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
Job Overview

The role of the IT Support Specialist is to provide top-notch technical support to customers, ensuring their issues are resolved efficiently and effectively. Key responsibilities include:

  1. Improving Incident Logging System: Identify areas for improvement in the Service Desk incident logging system and implement changes to enhance customer satisfaction.
  2. Knowledge Management: Ensure the Service Desk utilizes best-in-class knowledge management tools and practices to maintain accurate records and optimize support delivery.
  3. Customer Satisfaction: Contribute to the success of the business by improving the overall customer experience within the team, meeting goals and KPIs set by the line manager.
  4. Policies and Procedures: Review and identify gaps in related policies, adhering to best practices such as ITIL, and create SOPs and change management procedures.

Key Skills and Qualifications

  • Technical Skills: Possess strong technical skills to perform multiple tasks, with ongoing skill upgrades to meet changing job conditions.
  • Project Planning and Management: Plan and manage projects, adhering to safety practices and maintaining accurate records.
  • Communication and Teamwork: Develop effective communication and teamwork skills to collaborate with colleagues and stakeholders.

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