RMA Claims Processor

About the Role

We are looking for a skilled RMA Claims Processor to join our team at Horizon Technologies. In this role, you will be responsible for processing warranty claims, communicating with customers, and coordinating with internal teams to resolve product issues. If you have experience in customer service, returns processing, or warranty claims handling, we encourage you to apply.

Responsibilities

• RMA Processing: Process warranty claims, ensuring compliance with company policies and manufacturer guidelines.
• Customer Interaction: Communicate with customers to obtain necessary information for warranty claims and ensure proper understanding of return procedures.
• Product Evaluation: Work closely with technical support and quality control teams to evaluate the reason for return and ensure claims are valid and within warranty parameters.
• Documentation & Record Keeping: Maintain accurate records of all RMA transactions, including customer details, product information, issue descriptions, and claim status.
• Inventory Management: Coordinate with the warehouse to ensure timely receipt and inspection of returned goods. Ensure returned products are properly tracked and inventoried.
• Claims Resolution: Collaborate with internal teams to resolve issues related to product quality, shipping damage, or miscommunication, and follow through to ensure proper resolution.
• Vendor Liaison: Communicate with suppliers or manufacturers regarding defective products and arrange for replacements, repairs, or refunds as necessary.
• Reporting & Analytics: Track and report on warranty claim trends, issues, and resolution time to help identify root causes and improve the warranty process.
• Compliance: Ensure that all warranty claims meet legal and regulatory requirements, and that the company's warranty policies are adhered to.