IT Customer Support Representative

6 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

We are seeking a highly skilled Technical Support Engineer to join our team.

Skill Requirements:
  • Maintain excellent customer satisfaction and review support tickets for appropriate resolution.
  • Provide customer support through phone and chat.
  • Work with other departments to resolve customer issues in a timely manner.
  • Serve as a point of contact for customer support and complaints.
  • Proactively identify, investigate, and resolve recurring customer support issues.
  • Maintain appropriate documentation and records of customer interactions.
  • Maintain appropriate files regarding each customer interaction.
  • Communicate effectively with peers and managers.
  • Communicate to customers during outbound phone calls.
  • Verify customer requests are accurate and consistent.

Education and Experience

  • Only Fresh Graduates required.
  • Bachelor's degree in engineering, computer science, or related field.
  • Excellent English verbal and written communication.
  • Strong interest in IT or construction products.


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