Support Specialist

7 days ago

Karachi, Sindh, Pakistan beBeeSupport Full time 720,000 - 1,080,000
Job Title: Support Specialist

We are seeking a dedicated and customer-focused support specialist to provide exceptional service to our clients. In this role, you will be responsible for ensuring timely resolution of technical issues and inquiries, delivering a seamless and efficient client experience.

Your primary objective will be to troubleshoot technical problems on Windows operating systems, offering remote resolutions where possible. You will also utilize tier-based escalation models, identifying critical issues and escalating them to higher levels of support when necessary.

Key Responsibilities:
  • Deliver outstanding verbal and written communication, with an emphasis on clarity, professionalism, and empathy.
  • Demonstrate fluency in English; proficiency in a native English accent is a significant advantage.
  • Troubleshoot technical issues on Windows operating systems, offering remote resolutions where possible.
  • Utilize tier-based escalation models, identifying critical issues and escalating them to higher levels of support when necessary.
  • Address email inquiries with professionalism and efficiency while maintaining client satisfaction.
  • Conduct detailed follow-ups to ensure all client concerns are resolved promptly.
Requirements:
  • Proven experience in a customer support role, preferably within a healthcare or technical support environment.
  • Experience in handling support calls with healthcare professionals, demonstrating a unique combination of technical expertise and empathy.
  • Solid understanding of tier-based escalation procedures and how to apply them effectively.
  • Familiarity with US healthcare systems and workflows is highly desirable.
  • Strong communication skills, both verbal and written, tailored for a fast-paced support environment.
  • Exceptional organizational skills and attention to detail to prioritize and manage multiple tasks effectively.

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