Healthcare Support Specialist

3 days ago

Karachi, Sindh, Pakistan beBeeCustomerSupport Full time 800,000 - 1,200,000
Job Title

The role of a Healthcare Support Specialist is critical in providing exceptional customer service and support to patients in the healthcare sector. This position requires excellent communication skills, empathy, and a passion for delivering high-quality patient care.

About the Role
  • This specialist will be responsible for managing inbound/outbound communication, guiding patients through basic healthcare processes, and ensuring seamless interactions with USA healthcare clients.
Key Responsibilities:
  • Provide clear and concise information on insurance, billing, and appointment scheduling to patients.
  • Manage customer calls in a professional manner, addressing their inquiries and concerns efficiently.
  • Assist with data entry and record-keeping in the system, maintaining accurate and up-to-date patient records.
  • Screen patients by asking health-related questions, if required, to ensure comprehensive care.
Requirements:
  • Excellent English communication skills are essential for this role.
  • Previous experience in healthcare or call center support is preferred but not necessary.
  • Good problem-solving and listening skills are crucial in resolving patient issues effectively.

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