Technical Solutions Consultant

1 week ago

Hyderabad City Taluka, Pakistan beBee Careers Full time

Responsibilities and Qualifications

This position is responsible for working with private-cloud customers to adopt and benefit from our offerings for deploying and managing Apache Airflow clusters and related infrastructure.

The ideal candidate will have a strong understanding of microservices/service-oriented architecture and hands-on experience in Linux/Unix Operating Systems.

Key Responsibilities

  • Maintain a single-minded focus to ensure that some of our largest and most strategic customers are extracting the most value out of their investment.
  • Work with customers and support the Astronomer Managed Airflow Software installations on their on-premise environments.
  • Identify, set up, and measure monitoring & alerting metrics for Customer on-prem Astronomer Software infrastructure to ensure optimal performance and high availability.
  • Independently troubleshoot infrastructure issues related to our Kubernetes-based private-cloud offerings, including but not limited to Kubernetes, networking, database connectivity, and other critical services and solution components.
  • Drive major incidents, root cause analysis, change impact analysis & implementation.
  • Identify and develop automation using scripts for environment monitoring and health checks.
  • Provide guidance/direction to the team for critical/complex infrastructure issues.
  • Maintain and continuously improve your technical expertise. You would be knowledgeable about Airflow and our products. You stay up to date with the latest releases and features while focusing on those that have a greater impact on customers.
  • Act as a liaison by collecting feedback and identifying improvements through client interactions and relaying these recommendations back to the Product team.

Required Skills and Qualifications

  • Extensive (3+ years) hands-on Kubernetes experience.
  • 5-7 years of industry experience.
  • Strong understanding of microservices/service-oriented architecture.
  • Strong knowledge and hands-on experience in Linux/Unix Operating Systems.
  • Strong knowledge and hands-on experience in setting up and debugging networking issues on the fly.
  • Must have Hands-on experience for the Infrastructure as Code tools like Helm, terraform, etc.
  • Must have strong working experience and advanced understanding of at least two Cloud Platform among AWS, Azure, and Google Cloud.
  • Significant level of comfort interacting with assigned customers, over a variety of mediums (slack, email, pair programming sessions).
  • Strong oral and written communication skills.
  • Empathetic and lean towards giving those around them the benefit of the doubt.
  • Eager to help customers solve problems and succeed in making Airflow the de-facto standard in data orchestration.
  • Highly data-driven and intrigued by the challenge of delivering an awesome Astronomer experience to hundreds of customers.

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