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Test Centre Administrator Specialist
10 hours ago
About IDP Education Ltd
IDP is the global leader in international education services, delivering global success to students and our partners through trusted human relationships and digital technology.
Job DescriptionRole PurposeThe IELTS Deputy Test Centre Administrator provides administrative support to the Pakistan IELTS Manager in accordance with IELTS regulations and IDP policies. Strict adherence to test security and administration requirements is essential.
- Ensure all test candidates receive an exemplary customer experience at every contact point before, during, and after sitting the IELTS test.
- Manage the regular Clerical Marker monitoring program and the production of reports as required.
- Customer Service
- Business Acumen
- Quality
- Operations Management
- Client Management
- Project Service Enhancement
- Test Day Tasks
- Provide clear, comprehensive advice to general enquirers and ensure that more complex enquiries are forwarded to the correct person for a response.
- Assist in the management of the budget for IELTS testing in designated regions, including test revenue and associated costs – staff, venue, storage, premises etc.
- Assist the IELTS Manager in adhering to PSN policy and procedure of all Examiner Trainers and Examiners.
- Support the IELTS Manager/Test Centre Administrator with supervision of IELTS testing conducted in designated test centres/locations.
- Assist in stakeholder management activities to maintain stakeholder satisfaction and integrity of the test.
- Assist IELTS Operations Manager/Test Centre Administrator in organising each test.
- Ensure all test materials, Registration folders, desk labels, and other materials required for the test per the test checklist are organized and ready to be taken to the test venue.
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