Test Centre Administrator Specialist

10 hours ago


Lahore, Punjab, Pakistan IDP Education Ltd Full time

About IDP Education Ltd

IDP is the global leader in international education services, delivering global success to students and our partners through trusted human relationships and digital technology.

Job DescriptionRole Purpose

The IELTS Deputy Test Centre Administrator provides administrative support to the Pakistan IELTS Manager in accordance with IELTS regulations and IDP policies. Strict adherence to test security and administration requirements is essential.

  • Ensure all test candidates receive an exemplary customer experience at every contact point before, during, and after sitting the IELTS test.
  • Manage the regular Clerical Marker monitoring program and the production of reports as required.
Key Accountabilities
  1. Customer Service
  2. Business Acumen
  3. Quality
  4. Operations Management
  5. Client Management
  6. Project Service Enhancement
  7. Test Day Tasks
Detailed ResponsibilitiesCustomer Service
  • Provide clear, comprehensive advice to general enquirers and ensure that more complex enquiries are forwarded to the correct person for a response.
Business Acumen
  • Assist in the management of the budget for IELTS testing in designated regions, including test revenue and associated costs – staff, venue, storage, premises etc.
Quality
  • Assist the IELTS Manager in adhering to PSN policy and procedure of all Examiner Trainers and Examiners.
Operations Management
  • Support the IELTS Manager/Test Centre Administrator with supervision of IELTS testing conducted in designated test centres/locations.
Client Management
  • Assist in stakeholder management activities to maintain stakeholder satisfaction and integrity of the test.
Test Day TasksExam Preparation
  • Assist IELTS Operations Manager/Test Centre Administrator in organising each test.
Preparing the Exam Venue
  • Ensure all test materials, Registration folders, desk labels, and other materials required for the test per the test checklist are organized and ready to be taken to the test venue.


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