Digital Relationship Expert

4 days ago

Lahore, Punjab, Pakistan beBeeAccountManager Full time $40,000 - $60,000
Account Manager - Client Services

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively with clients and internal teams.

Key Responsibilities:

  • Act as primary point of contact for clients on all matters related to social media and digital platforms.
  • Manage complete internal operations of client accounts across all campaigns.
  • Meet and liaise with clients to discuss requirements, understand brief documents, and debrief relevant teams.
  • Take ownership of client portfolio business as main client-facing account lead.
  • Owning end-to-end campaign execution from brief to final rollout, including idea generation, daily/monthly content calendar alignment, approvals, and deployment.
  • Ensure consistency of tone, brand voice, and creative aesthetics across all platforms as per client guidelines.
  • Manage seamless system of final approved output based on client requirements, post revisions/modifications.
  • Publish/digitally post all organic feed content/posts/stories/reels on all platforms as scheduled and mandated by client.
  • Create always-on calendars, campaign plan presentations incorporating help from design, IM/PR team.
  • Own complete end-to-end reporting process for clients and drive reporting as mandated by clients.
  • Present campaign ideas and presentations to clients as per their requirements and plans.
  • Work closely with media planning teams to sync organic and paid social strategies for maximum performance.
  • Coordinate with PR and influencer teams to ensure integrated campaign messaging and narrative alignment.
  • Lead, monitor, and make necessary arrangements for seamless execution of all committed deliverables from agency on client events.
  • Ensure end-to-end data delivery and assist on work deliverables related to production post live events/shoots.
  • Identify opportunities for cross-selling and upselling additional services or solutions within existing accounts to maximize revenue and enhance client relationships.
  • Manage social media platforms communities and moderation assigned.
  • Regularly create client reports as mandated by them.
  • Lead and mentor junior account executives or social content coordinators, if any.
  • Foster a spirit of accountability, creativity, and urgency within the internal team.
  • Undertake administrative tasks including pre and post-production alignment for and from execution to delivery.
  • Arrange and attend meetings, take notes, and share contact reports.
  • Assist in pitches, along with other agency colleagues, with the aim of securing new business for the agency as and when required.

Requirements:

  • Bachelor's degree in Marketing, Communications, Business, or a related field.
  • Previous account management experience of a minimum 02 years.
  • Strong verbal and written communication skills.

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