Chief Recovery Professional

2 days ago

Bahawalpur City Tehsil, Pakistan beBeeCollection Full time $40,000 - $70,000
Job Summary

Motive empowers individuals to optimize their work processes with innovative tools, enhancing safety, productivity, and profitability. Our platform provides comprehensive visibility and control, significantly reducing manual workloads by automating tasks.

We serve over 100,000 customers across various industries, including transportation, construction, energy, and more.

A Collection Specialist is a dedicated professional responsible for recovering overdue payments. They utilize analytical tools, precise communication strategies, and strict adherence to defined processes and key performance indicators.

Key Responsibilities
  • Monitor accounts and assess collection efforts.
  • Review customer credits, debits, payment history, and execute follow-ups as necessary.
Account Management:
  • Track termed accounts and adjust collection strategies accordingly.
  • Collaborate with internal departments to resolve issues efficiently.

Dispute Resolution:

  • Handle inquiries and disputes from clients regarding collections.
  • Collaborate with internal teams to resolve issues promptly.

Reporting and Analysis:

  • Generate reports tracking collections' performance and payment trends.
  • Analyze data to identify areas for improvement in collection strategies.

Communication and Compliance:

  • Maintain clear communication with clients to ensure understanding of payment terms and conditions.
  • Document all communications and collection efforts accurately.
Requirements
  • 2-4 years of experience in customer-facing roles related to collections (SaaS collections and Quote-to-Cash experience advantageous).
  • Ability to work independently and adapt in a fast-paced environment.
  • Effective communication skills, both written and verbal.
  • Attention to detail and strong analytical skills.
  • Proficient in Excel and Google Sheets.
  • Demonstrates empathy towards customers.
  • Open to feedback and committed to continuous improvement.
  • Familiarity with Zuora/Salesforce/Collections software.

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