Customer Support Manager

24 hours ago

Hyderabad, Pakistan Info Resume Edge Full time

Key Responsibilities Supervise and mentor a team of customer support representatives. Set performance goals and conduct regular performance evaluations. Handle escalated customer complaints and issues in a timely manner. Develop and implement customer service policies and procedures. Monitor team performance metrics and prepare reports for management. Collaborate with other departments to ensure smooth customer interactions across all channels. Resolve customer's issue Up-sell the customers through good customer services Achieve monthly sales target by following up abandon carts Ensure that COD returns are minimized Stay updated with industry trends and best practices in customer service. Requirements: Strong leadership and interpersonal skills. Excellent communication and problem-solving abilities. Ability to work under pressure. Bachelor's degree in Business Administration or related field (preferred). Knowledge of CRM systems and customer service software

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