Sales Outreach Coordinator

1 week ago


Lahore, Punjab, Pakistan Fortune Full time 540,000 per year

Job description:

About the Role:

Fortune IT Park is seeking a proactive and detail-oriented Appointment Setter to support our USA-based healthcare client, Clinics.

The selected candidate will handle inbound and outbound calls to manage patient appointments, medication refills, rescheduling, and cancellations.

Key Responsibilities:

  • Handle 
    inbound and outbound calls
     with patients in a professional and empathetic manner.
  • Book new appointments
    , manage 
    rescheduling
     or 
    cancellations
     based on patient requests.
  • Process 
    medication refill requests
     accurately.
  • Maintain 
    patient confidentiality
     and ensure compliance with clinic procedures.
  • Update and manage patient data in the system efficiently.
  • Coordinate with the US-based clinic team to ensure seamless communication.

Requirements:

  • Minimum 
    Bachelor's degree
     or equivalent qualification.
  • Excellent English communication skills
     (verbal and written).
  • Strong 
    technical knowledge
     and computer proficiency (CRM / EMR system handling preferred).
  • Prior experience in 
    healthcare, call center, or appointment setting
     is a plus.
  • Ability to work 
    night shifts
     and handle US-based calls.

What We Offer:

  • Competitive monthly salary (PKR 45,000).
  • Professional training and career growth opportunities.
  • Positive, collaborative work environment.
  • Exposure to an 
    international healthcare process
    .

Job Type: Full-time

Work Location: In person


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