Customer Services Specialist

2 weeks ago


Karachi, Sindh, Pakistan Bright Solutions Full time 300,000 - 600,000 per year

Company Description

Founded in 2016, Bright Solutions is a leading Business Process Outsourcing (BPO) and IT Solutions provider. Specializing in supporting U.S.-based insurance agencies, we deliver end-to-end digital and technology services. Our focus on innovation, efficiency, and long-term client success has enabled us to serve 1,200+ clients and complete over 600 projects.

Role Description

This is a full-time on-site role for a Customer Services Specialist located in Karāchi. The Customer Services Specialist will be responsible for engaging with customers to provide support and ensure satisfaction. Day-to-day tasks include handling phone calls, managing customer inquiries, resolving issues, and improving the overall customer experience. The role requires maintaining excellent phone etiquette and delivering exceptional customer service.

Qualifications

  • Skills in Customer Support, Customer Service, and Customer Experience
  • Expertise in ensuring Customer Satisfaction
  • Proficiency in maintaining excellent Phone Etiquette
  • Strong interpersonal and communication skills
  • Ability to work effectively in a team environment
  • Previous experience in a customer service role is a plus
  • Bachelor's degree in Business, Communications, or related field is preferred


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