Customer Service Specialist

4 days ago

Karachi, Sindh, Pakistan PIXARCH Full time 400,000 - 600,000 per year

We are seeking a dedicated and customer-focused Customer Service Specialist to join our team. In this role, you will be responsible for assisting customers, resolving inquiries, and ensuring an exceptional service experience across all touchpoints. The ideal candidate will have strong communication skills, problem-solving abilities, and a passion for delivering excellent customer support.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner.
  • Provide accurate product/service information and guide customers through solutions.
  • Resolve customer complaints effectively, escalating issues when necessary.
  • Maintain detailed and accurate records of customer interactions.
  • Follow up with customers to ensure satisfaction and issue resolution.
  • Collaborate with internal teams (sales, operations, technical support) to meet customer needs.
  • Monitor customer feedback and suggest improvements for service and processes.
  • Adhere to company policies, procedures, and service standards.

Qualifications & Skills:

  • Bachelor's degree (preferred) or equivalent work experience.
  • Proven experience in customer service or client-facing roles.
  • Strong verbal and written communication skills.
  • Problem-solving and conflict-resolution abilities.
  • Ability to multitask, prioritize, and work in a fast-paced environment.
  • Proficiency in CRM systems, MS Office, or customer support software.
  • A positive attitude with a customer-first mindset.

Job Type: Full-time

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer Service: 3 years (Preferred)

Work Location: In person

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