Junior IT Service Desk Officer

4 days ago

Karachi ShahraEFaisal, Pakistan Horizon Tech Full time 480,000 - 600,000 per year

Horizon Technologies is seeking a skilled and experienced IT Service Desk Officer to join our team. The IT Support Executive will be responsible for managing and maintaining the organisation's end-user devices, servers, network, and other IT infrastructure. This includes providing technical support to users, troubleshooting and resolving hardware and software issues, managing and maintaining the office network, staying up-to-date with the latest IT infrastructure and security developments, and

recommending upgrades and improvements as necessary.

Must Haves:

  • Minimum of 1 to 2 years of experience in IT Support, with a focus on managing complex IT environments.
  • Knowledge of IT infrastructure and systems, including network protocols, hardware, and storage.
  • Knowledge of network security concepts such as firewalls, VPNs, and intrusion detection and
  • prevention.

  • Experience with network hardware such as routers, switches, and firewalls.

  • Knowledge of administering Linux operating systems will be a plus.

  • Must be flexible to work in rotation shifts and a 24/7 operationResponsibilities:

  • Manage and maintain the organisation's end-user devices, servers, network, and other IT infrastructure.

  • Provide technical support to users, including troubleshooting and resolving hardware and software issues.
  • Manage and maintain the office network and communicate with internet providers when needed to ensure stable and robust internet connections.
  • Stay up-to-date with the latest IT infrastructure and security developments, and recommend upgrades and improvements as necessary.
  • Manage and maintain Active Directory Users and Group Policy Objects.
  • Create and maintain documentation and asset databases.
  • Log all support and service requests and update tickets as needed.
  • Perform disaster recovery operations and data backups when required.
  • Administer and troubleshoot Asterisk and IP Telephony systems.
  • Create and manage file and folder sharing and permissions.

Other Details:

Work Timings: 3 Months Rotational

Work Days: Monday to Saturday

Location: Shaheed-e-Millat, Karachi

Job Type: Full-time

Pay: Rs40, Rs50,000.00 per month

Application Question(s):

  • Are you comfortable working on a rotational shift?
  • What will be your expected salary?

Education:

  • Bachelor's (Preferred)

Experience:

  • T Support, with a focus on managing complex IT environments.: 2 years (Required)
  • network protocols, hardware, and storage.: 2 years (Required)
  • firewalls, VPNs, and intrusion detection and prevention.: 2 years (Required)
  • routers, switches, and firewalls.: 2 years (Required)
  • Linux operating systems will be a plus.: 2 years (Required)

Location:

  • Karachi Shahra-E-Faisal (Required)

Work Location: In person

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