Telesales Agent

2 weeks ago

Karachi, Sindh, Pakistan Livedin Full time 400,000 - 600,000 per year

About The Job:

Join us at Livedin as we redefine the future of short-term accommodations. If you're passionate and have the ability of attention to detail and the ability to work collaboratively with a team, we invite you to apply and be part of our exciting journey.

Your Impact:

As a Telesales Agent fluent in Arabic and English, you will be a vital part of our customer service team, handling inbound and outbound calls primarily in Arabic and English. You'll provide excellent service, address customer inquiries and concerns, and ensure a positive customer experience. Proficiency in CRM systems, OTA management, query resolution, ticketing, and tracking will be integral to your daily operations.

Your Daily Hustle::

  • Handle inbound and outbound calls in Arabic and English, assisting customers with inquiries, bookings, and issue resolution.
  • Utilize CRM systems, OTA platforms, and other tools to manage customer interactions and details efficiently.
  • Deliver exceptional customer service while maintaining professionalism and a positive attitude.
  • Ensure accurate and timely recording of customer interactions and details.
  • Address customer complaints and escalate complex issues to the appropriate department for resolution.
  • Maintain up-to-date knowledge of company products, services, and policies to provide accurate information to customers.

Your Expertise:

  • Fluency in Arabic and English is a must.
  • Strong verbal and written communication skills.
  • Previous experience in a customer service or call center role is advantageous.
  • Ability to handle a high volume of calls while maintaining quality service.
  • Proficiency in CRM systems, OTA management, query resolution, ticketing, and tracking.
  • Positive and proactive attitude with excellent problem-solving skills.

Location:

This position is based in Karachi, Pakistan and is on-site.

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