Live Chat Support

4 days ago

Karachi Defence Housing Society, Pakistan H&S Apparel Full time 520,000 - 780,000 per year

Live Chat Support / Customer Support Representative

Location: DHA Phase 7, Jami Commercial, Karachi

Company: H&S Apparel

Job Type: Full-time (On-site)

Job Description:

H&S Apparel is looking for a motivated and customer-focused Live Chat Support / Customer Support Representative to join our growing team.

You will be responsible for assisting customers through Meta Business Suite, WhatsApp Web, and other digital platforms — ensuring quick, accurate, and friendly communication that reflects our brand's standard of service.

Key Responsibilities:

  • Handle customer queries via Meta Business Suite (Facebook/Instagram) and WhatsApp Web.
  • Provide accurate information about products, orders, and promotions.
  • Maintain a polite, empathetic, and professional tone in all customer interactions.
  • Coordinate with internal teams to resolve issues efficiently.
  • Keep records of customer feedback and report recurring issues.
  • Stay updated with ongoing sales, campaigns, and new arrivals.

Requirements:

  • Proficient in Meta Business Suite and WhatsApp Web.
  • Strong communication skills and excellent English writing ability.
  • Basic knowledge or interest in apparel and fashion (preferred but not mandatory).
  • Ability to handle multiple conversations simultaneously.
  • Must be able to commute easily to DHA Phase 7, Jami Commercial.

Shift Timings:

Operational hours: 12:00 PM to 2:00 AM

Two shifts available:

  • Shift A: 12:00 PM – 10:00 PM
  • Shift B: 2:00 PM – 12:00 AM

(Each shift is 10 hours including short breaks.)

Why Join H&S Apparel:

  • Work with one of Karachi's fast-growing apparel brands.
  • Supportive and energetic work environment.
  • Opportunities for professional growth and performance-based incentives.

If you have strong communication skills, enjoy engaging with customers, and are ready to be part of a dynamic retail brand — we'd love to hear from you

Apply now and join the H&S Apparel team.

Job Type: Full-time

Pay: Rs40, Rs65,000.00 per month

Education:

  • Bachelor's (Required)

Experience:

  • Chat Support or Customer support: 2 years (Required)

Work Location: In person

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