
IT Support Engineer
2 weeks ago
About Creative Networks
Creative Networks is a trusted managed service provider, delivering IT support and solutions to businesses across the UK and beyond. We pride ourselves on reliable service, technical expertise, and a people-first approach.
Role Overview
We are seeking a skilled IT Support Engineer to join our growing Pakistan team. You will play a key role in supporting our clients' IT infrastructure, resolving technical issues, and ensuring smooth business operations.
Key Responsibilities
- Provide 1st and 2nd line support for desktops, servers, and networking
- Troubleshoot escalated IT issues in a timely manner
- Configure and maintain Windows OS, Active Directory, and Office 365 environments
- Support VPNs, firewalls, LAN/WAN connectivity, and remote access solutions
- Document incidents, fixes, and contribute to internal knowledge base
- Assist with IT infrastructure upgrades and client onboarding
Requirements
- Bachelor's degree in IT, Computer Science, or equivalent experience
- 2–4 years of IT support experience in a professional environment
- Strong knowledge of Windows OS, Active Directory, Office 365
- Experience with networks, firewalls, and troubleshooting connectivity issues
- Excellent problem-solving and prioritization skills
- Strong communication skills, able to work with remote teams and clients
Benefits
- Competitive salary package
- Work with international teams and clients
- Career progression and professional training opportunities
Apply here:
Job Type: Full-time
Pay: Rs80, Rs120,000.00 per month
Language:
- Fluent English (Required)
Location:
- Islamabad (Required)
Willingness to travel:
- 75% (Required)
Work Location: Remote
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