Call Center Agent

2 days ago

Karachi, Sindh, Pakistan Ice Craft Full time 420,000 per year

Location: Korangi Industrial Area Karachi

Job Summary:

We are looking for a dedicated and customer-focused Call Center Agent to join . The ideal candidate will be responsible for handling customer interactions, resolving queries, managing complaints, and ensuring excellent customer experience across all channels.

Key Responsibilities:

  • Handle inbound and outbound customer calls/messages in a professional manner.
  • Respond promptly to customer inquiries regarding orders, products, and services.
  • Resolve complaints efficiently and escalate issues where necessary.
  • Maintain accurate records of customer interactions and transactions.
  • Coordinate with internal departments (Sales, Delivery, Operations) to ensure customer satisfaction.
  • Provide product knowledge and assist customers in making informed decisions.
  • Ensure compliance with company policies and standards in all customer dealings.

Requirements:

  • Minimum Intermediate or above with relevant experience.
  • Proven work experience in customer service or a similar role.
  • Strong communication and interpersonal skills.
  • Problem-solving attitude with attention to detail.
  • Proficiency in MS Office and basic computer applications.
  • Ability to work in shifts, including weekends and evenings if required.

Job Type: Full-time

Job Type: Full-time

Pay: Rs30, Rs35,000.00 per month

Application Question(s):

  • Expected Salary
  • Current Area of Living
  • Current Salary

Work Location: In person

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