Cloud Implementation Specialist

About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started

The Division
Jonas Club, a division of Jonas Software, an operating group of Constellation Software Inc, has helped over 2,300 clubs around the world discover the right mix of software solutions to optimize the management of their unique businesses. We have achieved this by providing, and customizing, a fully integrated suite of applications designed to manage business areas such as Accounting & Membership, Food & Beverage, Retail Sales, Spas, Gyms, Fitness Centers & Classes, Payroll, Employee Management & HR, Hotels, Marinas & more.

POSITION
The ideal candidate will be self-motivated, independent, customer focused with the ability to set priorities. The candidate will also be a strong communicator, one who listens, and has patience and composure when dealing with clients and collaborating with colleagues. As an Implementation Specialist, you will lead the end-to-end migration of clients from on-premises software to our private cloud-hosted platform with modern UI enhancements. Following detailed instruction guides, you will manage client engagements from post-sales handover to go-live, ensuring smooth transitions within limited timelines. No deep application knowledge is required - focus on execution, client communication, and quality.

Job Responsibilities

• Consult with clients and review their current work process to assess their needs
• Own the full migration process for assigned clients, including kickoff meetings, data migration, testing, UI upgrades, training, and go-live support.
• Contribute to team goals by identifying process improvements, leveraging automation tools, and meeting/exceeding monthly targets to qualify for incentives.
• Maintain accurate records in project management tools; provide status updates and contribute to quarterly reviews.
• Ensure all migrations adhere to data security standards and company policies, prioritizing client retention and satisfaction.
• Managing timelines and meeting deadlines
• Discuss requirements and explain functionality to both technical and non-technical individuals or groups

Job Qualification

• College or University Degree in Accounting, Information Technology, or equivalent professional experience
• Effective verbal and written communication skills
• Excellent organizational skills and time management
• Experience in the Club industry would be considered an asset
• Knowledge of Jonas Club Management Software would be considered an asset

Exciting Benefits We Offer

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan [Tenured Employees Only]
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment

Disclaimer:
At Contour, we attribute our success to the unique contributions of our diverse staff. We're committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we've adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.