Manager, Business Banking Account Pak
2 weeks ago
- Possess a good understanding of Business Banking account opening standards, AML/KYC guidelines, and account lifecycle management.
- Ensure the completeness and accuracy of customer data/documents, aligned with policy adherence, including the bank's policy and system, while maintaining data accuracy and confidentiality of PII data.
- Provide guidance in developing and maintaining procedures for product/process implementation related to customer onboarding.
- Be part of business decisions and work closely with Product and Digital Squads to accurately share requirements, deliver the right customer experience, and drive straight-through processing.
- Work closely with business partners and technology teams to meet customer experience goals and drive the digital agenda.
- Review customer account opening information to ensure compliance with OPM/SOPs and AML guidelines.
- Define and maintain service standards and an operating model for Business Banking Account Onboarding.
- Maintain a high level of awareness regarding policies, procedures, and central banking regulations, preferably in the UAE market.
- Effectively manage floor operations across various sub-processes and guide supervisors to meet SLA/TAT for business volumes.
- Manage daily volume MIS and business MIS, analyze volume inflow against capacity plans, and drive effective floor management to ensure 100% TAT, improving productivity and efficiency.
- Monitor and reduce re-work cases, analyze non-STP cases, and work with digital squads to enhance the customer journey and achieve 100% STP.
- Identify high failure demands and work with onshore/digital teams to drive automation and digitization, moving manual processes to digital channels.
- Continuously improve manual processes and digital journeys to eliminate waste and enhance efficiency.
- Regularly review and update standard operating procedures and maintain change procedure documents.
- Drive high-quality delivery standards to achieve satisfactory audit ratings and acceptable customer satisfaction levels.
- Regularly review payables accounts to ensure reconciliation with no exceptions and manage monthly MER, KRI, RCSA, and reconciliation reporting within timelines.
- Engage staff through continuous activities, connect across processes, drive Mashreq values, manage performance, and foster a team-oriented environment.
- Minimum of 8-12 years of experience in Business Banking domain, AML & Digital Banking experience is preferred.
- In-depth understanding of banking regulations, including KYC, AML , and other compliance requirements.
- Comprehensive knowledge of the bank's products and services, such as business loans, credit lines, and merchant services.
- Familiarity with risk assessment and management practices to identify and mitigate potential risks during the onboarding process.
- Ability to analyze complex information and make informed decisions regarding client onboarding.
- Strong verbal and written communication skills to interact effectively with clients and internal teams.
- Proficiency in identifying issues and developing solutions to ensure a smooth onboarding process.
- High level of accuracy and attention to detail to ensure all documentation and processes comply with regulatory standards.
- Excellent customer service skills to provide positive experience for new business clients.
- Experience in managing projects or processes, including coordinating with multiple stakeholders and ensuring timely completion of tasks.
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