IT Operations Assistant Manager

Position Title: IT Operations Assistant Manager

Company: TeamFicient

Location: Remote

Employment Type: Full-Time

Salary Range: $800 – $1,000 per month (Negotiable for highly experienced candidates)

Work Schedule:

• Time Range: Between 7 AM – 7 PM CST (Graveyard shift)
• Working Hours: 9 hours per day (8 working hours + 1-hour break)
• Days Off: TBD (2 days per week)

Position Overview

TeamFicient is seeking a tech-savvy and forward-thinking IT Operations Assistant Manager to help lead the company's IT systems, automation initiatives, and integrations across multiple platforms.

This role plays a key part in improving operational efficiency through AI-driven tools, workflow automation, and Zoho system integrations. The successful candidate will oversee daily IT operations, manage internal tools, support team onboarding, and lead automation projects that enhance productivity and security.

This position is ideal for someone who combines technical depth with strategic thinking, thrives in process improvement, and can bridge IT management with intelligent system design.

Key Responsibilities

• Oversee daily IT operations, ensuring systems, tools, and integrations run smoothly.
• Manage user access, security permissions, and license administration across platforms such as Zoho One, Google Workspace, and Microsoft 365.
• Lead automation and AI initiatives to streamline workflows, reporting, and communication processes.
• Develop and maintain Zoho automations and custom workflows across applications such as Zoho Recruit, Zoho People, Zoho Books, and Zoho CRM.
• Integrate Zoho tools with other platforms (Google, Slack, VOIP, project management tools, etc.) using APIs, Zoho Flow, or Zapier.
• Collaborate with operations and HR teams to automate data synchronization, reporting, and notifications.
• Manage and optimize IT ticketing systems, ensuring timely response and resolution.
• Support the IT Manager in infrastructure planning, cybersecurity initiatives, and business continuity.
• Evaluate, test, and recommend new AI-powered software tools and automation frameworks that improve internal efficiency.
• Provide hands-on technical support when needed, especially for escalated or complex issues.
• Maintain detailed documentation for systems, automations, and integration workflows.
• Monitor system performance metrics and generate analytics reports to inform operational improvements.

Qualifications and Must-Haves

• Bachelor's Degree in Information Technology, Computer Science, or related field (or equivalent experience).
• At least 5 years of experience in IT operations, systems administration, or process automation, with 2+ years in a supervisory or leadership capacity.
• Strong working knowledge of Zoho One and its key applications (Zoho Recruit, Zoho People, Zoho Books, Zoho CRM, Zoho Creator).
• Hands-on experience in automation design, API-based integrations, or workflow optimization using tools such as Zoho Flow, Zapier, or Make (Integromat).
• Familiarity with AI-powered tools (chatbots, task automation, or reporting systems) and their implementation within business operations.
• Solid understanding of Google Workspace, Microsoft 365, and cloud-based system administration.
• Strong troubleshooting and problem-solving skills for system and integration issues.
• Experience with VOIP systems, ticketing platforms, and remote device management.
• Knowledge of data protection standards, cybersecurity practices, and backup solutions.
• Excellent communication, organization, and analytical skills.
• Ability to work independently in a remote environment while collaborating across global teams.
• Bilingual proficiency in English and Spanish preferred.

Technical/System Requirements

• Desktop or laptop with Intel Core i5 (or higher) processor
• Minimum 8GB RAM for multitasking and remote system management
• Quiet, distraction-free workstation
• Stable primary internet connection and backup internet
• USB headset with noise-cancelling microphone
• Backup power source (generator, UPS, or accessible alternative workspace during outages)

This is a long-term opportunity for an experienced IT professional who is ready to take on a leadership role in a fast-paced, global organization.

Join TeamFicient and help build efficient, secure, and scalable IT operations that empower teams to perform at their best.

Job Type: Full-time

Work Location: Remote