Assistant Operations Manager

About LOKAL

Lokal is elevating the hospitality experience in Pakistan. We manage 500+ keys across 9 cities through standardized, tech-enabled serviced apartments and short-term rentals for business and leisure travelers.

Our model integrates
operations, technology, data, and hospitality processes
to deliver a consistent guest experience at scale. As we expand, we're building a strong central operations team to drive rigor, governance, and efficiency across our network.

Role Overview

The
Assistant Operations Manager
ensures the
backbone of Lokal's operations runs smoothly
.

The role is responsible for:

• Data sanctity & accuracy
  in our PMS and reports
• Performance reporting
  for daily, weekly, and monthly operations
• Process coordination
  between operations, customer service, revenue management, and partners
• Vendor/partner coordination
  to ensure availability, schedule adherence, and billing accuracy
• Central tracking of operational KPIs

This role is ideal for someone who is
structured, analytical, process-driven
, and enjoys
solving problems through systems instead of on-ground firefighting
.

Key Responsibilities

1. Operational Analytics

• Maintain daily/weekly/monthly operations dashboards (occupancy, availability, SLA metrics, issues log).
• Track unit readiness, check-in SLA adherence, guest issue resolution, and partner performance.
• Prepare weekly performance packs for Operations Manager, including insights and trend analysis.
• Support forecasting for inventory readiness during peak demand periods.

2. Data Integrity & PMS Governance

• Ensure
  data accuracy
  across PMS systems — property status, bookings, blockages, cancellations, notes.
• Audit data entry from customer service and operations teams to maintain a
  single source of truth
  .
• Create and maintain data SOPs and templates for clean reporting.
• Work with product team to report bugs, missing logic, or workflow gaps in the PMS.

3. Cross-Functional Coordination

• Act as the
  central coordination point
  between operations, customer service, revenue management, and finance.
• Ensure operations actions align with revenue strategies (blocked units, discounts, stay extensions).
• Communicate operational constraints to sales/customer service proactively.
• Coordinate with finance to verify operational billing (cleaning, vendor invoices, maintenance).

4. Partner & Vendor Coordination

• Maintain vendor schedules, city-wise capacity, escalation points, and SLAs.
• Track performance of cleaning, laundry, and maintenance partners through a structured scoring system.
• Support the Operations Manager in contract compliance, onboarding of new partners, and documentation.
• Maintain centralized files for agreements, invoices, and reporting packs.

5. Process Improvement & Documentation

• Draft and maintain SOPs for operational workflows (turnarounds, issue logging, status updates).
• Document recurring operational issues and recommend solutions.
• Standardize reporting formats and data sheets across cities.
• Support training rollout for teams on updated tools/processes.

Who You Are

• Process-oriented:
  You enjoy creating structure and consistency.
• Analytical:
  You're comfortable with numbers, dashboards, and reports.
• Organized:
  You think in systems — not chaos.
• Detail-driven:
  Accuracy matters to you, especially with data.
• Communicator:
  You can bridge gaps between teams without friction.
• Reliable:
  You take ownership of tasks until completion.

Qualifications & Experience

• 2–4 years of experience in
  operations, business analysis, project coordination, or hospitality administration
  .
• Strong proficiency in spreadsheets, dashboards, and reporting tools.
• Experience working with PMS/CRM tools is a plus.
• Excellent communication skills for cross-functional coordination.
• Comfortable working in a fast-paced, high-growth environment.

Why Lokal

• Be part of the
  central brain of Pakistan's fastest-growing hospitality network
  .
• Learn end-to-end operations across multiple cities.
• Work directly with leadership and influence process design.
• Strong growth potential into
  Operations Manager
  or
  Central Operations Lead
  roles.
• A culture focused on
  ownership, speed, and clarity
  .