Patient Coordinator

Job Title: Patient Coordinator / Customer Service Representative (Optometry Practice)

Location: Fully Remote (Based in Pakistan, preferably Islamabad/Rawalpindi) There may be onsite work. To be confirmed.

Job Type: Full-Time

About the Role

We are seeking a Patient Coordinator / Customer Service Representative to serve as the first point of contact for our patients. This role is essential in ensuring accurate communication, professional service, and seamless coordination of patient care. The successful candidate will be fluent in English with a clear UK accent and committed to maintaining the highest level of professionalism, accuracy, and confidentiality.

About Us:

We are a UK-based optometry practice seeking a dedicated and empathetic professional to join our team remotely. This is an exciting opportunity for talented individuals in Pakistan, preferably based in Islamabad or Rawalpindi, to contribute to an international healthcare practice by ensuring exceptional patient communication and seamless customer service operations. The ideal candidate will be fluent in English with a strong UK accent, possess excellent interpersonal and organisational skills, and demonstrate professionalism and empathy in managing patient interactions. While the role is primarily remote, onsite work may be required in the future. Hours can vary, usually aligning with UK business hours, and may occasionally include weekend work.

Key Responsibilities

• Answer patient phone calls promptly, clearly, and professionally.
• Provide patients with only accurate and verified information, maintaining the same level of professionalism expected in the UK.
• Schedule, confirm, and manage patient appointments.
• Explain services, procedures, and follow-ups with clarity and empathy.
• Document all patient interactions and maintain records in line with confidentiality standards.
• Communicate effectively with healthcare providers to ensure smooth patient coordination.
• Handle patient queries regarding billing, services, or appointments in a respectful and efficient manner.
• Follow up with patients to confirm satisfaction and provide additional support when needed.

Requirements

• Excellent English communication skills (UK accent is mandatory).
• Strong verbal and written skills, with the ability to explain clearly and politely.
• Customer service experience, preferably in healthcare or medical practice, is an advantage.
• Must be highly professional, empathetic, and patient-focused.
• Strict adherence to accuracy and confidentiality — no misinformation under any circumstances.
• Strong organizational and multitasking abilities.
• Comfortable using computer applications such as MS Office, email, and scheduling systems.
• Hours can vary, usually aligned with UK business hours.
• Weekend work may occasionally be required.

Preferred Skills

• Background in healthcare, medical reception, or patient coordination.
• Ability to handle sensitive situations calmly and with empathy.
• Strong problem-solving skills and ability to work independently.

Why Join Us?

• Be part of a respected and professional healthcare team.
• Work in a supportive, growth-oriented environment.
• Opportunity to make a meaningful difference in patient care.
• Competitive salary in local currency, reflecting experience and qualifications. (80k -150k pkr)
• Flexible working hours aligned with the UK time zone.

How to Apply

Interested applicants must submit:

• An updated CV
• A short voice recording (to demonstrate English fluency and UK accent)

Job Type: Full-time

Pay: Rs80, Rs150,000.00 per month

Application Question(s):

• 1. Are you fluent in English with a clear UK accent? Please provide a short voice recording.
• 1. Do you have previous experience in patient coordination or customer service (healthcare preferred)?
• 1. Do you have access to a reliable computer, high-speed internet, and a quiet workspace for remote work?
• What is your highest level of education completed?

Work Location: Remote