Amazon Customer Support Specialist

1 day ago

Karachi, Sindh, Pakistan Twenty 8 Twenty Full time 585,000 - 780,000 per year

We are looking for a knowledgeable and proactive Amazon Customer Support Specialist to join our growing e-commerce team. The ideal candidate will have hands-on experience with Amazon Seller Central, and in-depth understanding of account health management, complaint resolution, and appeal writing for suspensions. You will play a critical role in maintaining our Amazon account's performance while ensuring excellent customer support.

Key Responsibilities:

  • Monitor and manage Amazon account health, including ODR, A-to-Z claims, policy violations, and intellectual property complaints.
  • Draft and submit appeals for account suspensions, ASIN restrictions, and policy violations with well-structured Plans of Action (POAs).
  • Respond to and resolve performance notifications, buyer complaints, and violation alerts promptly.
  • Communicate with Amazon Seller Support, escalating unresolved issues when necessary.
  • Provide excellent customer service via buyer messages and cases, ensuring timely and professional responses.
  • Analyze performance metrics and trends to prevent future violations and improve seller metrics.
  • Collaborate with internal departments (operations, logistics, catalog) to ensure policy compliance and fulfillment accuracy.
  • Stay updated with Amazon policies and compliance requirements to reduce risks of suspension or deactivation.
  • Maintain accurate logs and documentation of issues and resolutions for future reference.

Qualifications:

  • Education: Intermediate or Bachelor's degree preferred.
  • Experience: Minimum 2–3 years of relevant experience in Amazon customer service and account health management.
  • Skills Required:
  • Strong knowledge of Amazon Seller Central, performance dashboards, and support tools.
  • Experience in writing effective appeals and Plan of Action (POA) documents.
  • Fluent in English (written and spoken) with professional communication skills.
  • Problem-solving mindset and ability to work under pressure.
  • Detail-oriented with strong organizational and time management skills.
  • Knowledge of international e-commerce operations and customer expectations.

Job Type: Full-time

Pay: Up to Rs65,000.00 per month

Work Location: In person

  • Amazon specialist

    1 day ago

    Karachi, Sindh, Pakistan Icon Global (Private) Limited Full time $40,000 - $80,000 per year

    Company DescriptionICON Global is a marketing arm of our US Company DZEE Textiles, LLC. We manufacture Home and Hotel Textiles and market our products across North America through our online websites and ecommerce market platforms inlcuding Amazon and Walmart Seller Central.Role DescriptionThis is a full-time on-site role for an Amazon Specialist located in...

  • Amazon Dropshipping Specialist

    1 day ago

    Karachi, Sindh, Pakistan Juggernaut Solutions Pvt Ltd Full time 450,000 - 600,000 per year

    ompany Overview:Juggernaut Commerce is a leading digital marketing and e-commerce solutions company based in Karachi, Pakistan. We specialize in Amazon Wholesale, Dropshipping, Private Label, SEO, PPC, and marketplace account management. Our major target markets are the US, UK, and Australia. With a team of skilled professionals, we help brands grow by...

  • Amazon Order Fulfillment Specialist

    1 day ago

    Karachi, Sindh, Pakistan Juggernaut Solutions Pvt Ltd Full time 450,000 - 700,000 per year

    Company Overview:Juggernaut Commerce is a leading digital marketing and e-commerce solutions company based in Karachi, Pakistan. We specialize in Amazon Wholesale, Private Label, Dropshipping, Walmart, TikTok Shop, SEO, PPC, and marketplace account management. With clients across the US, UK, and Australia, we help businesses grow by implementing smart...

  • Amazon Specialist

    4 weeks ago

    Karachi, Sindh, Pakistan Kore Digital Full time

    Position Title: Amazon SpecialistCompany Name: Kore DigitalPosting Date: August 5, 2025Required Education: Not specified (Bachelor's degree in Business or related field assumed)Required Experience: 2+ years of experience (senior/mid-level); strong communication skills; passion for excellenceComplete JD:Manage Amazon seller accounts and optimize...

  • Amazon PPC Specialist

    1 day ago

    Karachi, Sindh, Pakistan JILD Full time $500,000 - $600,000 per year

    We are seeking skilled Amazon PPC Specialist who will be responsible for managing and optimizing our Amazon advertising campaigns to maximize ROI and drive sales growth. You will work closely with Amazon PPC team to develop and implement effective PPC strategies tailored to our product range and target audience.Responsibilities:Develop, implement, and manage...

  • Amazon Account Specialist

    5 hours ago

    Karachi, Sindh, Pakistan Outgive Inc Full time

    Join to apply for the Amazon Account Specialist role at Outgive IncJoin to apply for the Amazon Account Specialist role at Outgive IncGet AI-powered advice on this job and more exclusive features.This range is provided by Outgive Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeAre you...

  • Amazon Wholesale Specialist

    1 day ago

    Karachi, Sindh, Pakistan Juggernaut Solutions Pvt Ltd Full time 45,000 - 700,000 per year

    Company Overview:Juggernaut Commerce is a leading digital marketing and e-commerce solutions company based in Karachi, Pakistan. We specialize in helping businesses expand in global markets including the US, UK, and Australia. Our services include SEO, PPC, marketplace account management, product hunting, wholesale, and private label solutions. With a team...

  • Amazon Business Growth Specialist

    4 days ago

    Karachi, Sindh, Pakistan beBeeDevelopment Full time 900,000 - 1,200,000

    We are looking for a skilled and strategic Amazon Business Development Executive to drive revenue growth and expand our client base in the Amazon ecosystem.Job OverviewJob Title: Amazon Business Growth SpecialistLocation: RemoteJob Type: Full-timeExperience Level: Mid-LevelReporting To: Business Development Manager / Founder / Sales DirectorKey...

  • Amazon Front Sales Specialist

    1 week ago

    Karachi, Sindh, Pakistan Kamsoft Technologies Full time

    As an Amazon Front Sales Specialist, you will be the first point of contact for prospective clients. Your mission will be to understand their Amazon business needs and promote our tailored eCommerce automation services. You'll play a critical role in driving sales and building long-term client relationships.Key Responsibilities:Initiate contact with...

  • Amazon Private Label Specialist

    1 day ago

    Karachi, Sindh, Pakistan Juggernaut Solutions Pvt Ltd Full time $45,000 - $70,000 per year

    Company Overview:Juggernaut Commerce is a leading digital marketing and e-commerce solutions company based in Karachi, Pakistan. We specialize in Amazon Wholesale, Private Label, Dropshipping, SEO, PPC, and marketplace account management. With clients across the US, UK, and Australia, we help brands grow by leveraging proven strategies and data-driven...