Amazon Customer Support Specialist

2 weeks ago

Karachi, Sindh, Pakistan Twenty 8 Twenty Full time 520,000 - 780,000 per year

We are looking for a knowledgeable and proactive Amazon Customer Support Specialist to join our growing e-commerce team. The ideal candidate will have hands-on experience with Amazon Seller Central, and in-depth understanding of account health management, complaint resolution, and appeal writing for suspensions. You will play a critical role in maintaining our Amazon account's performance while ensuring excellent customer support.

Key Responsibilities:

  • Monitor and manage Amazon account health, including ODR, A-to-Z claims, policy violations, and intellectual property complaints.
  • Draft and submit appeals for account suspensions, ASIN restrictions, and policy violations with well-structured Plans of Action (POAs).
  • Respond to and resolve performance notifications, buyer complaints, and violation alerts promptly.
  • Communicate with Amazon Seller Support, escalating unresolved issues when necessary.
  • Provide excellent customer service via buyer messages and cases, ensuring timely and professional responses.
  • Analyze performance metrics and trends to prevent future violations and improve seller metrics.
  • Collaborate with internal departments (operations, logistics, catalog) to ensure policy compliance and fulfillment accuracy.
  • Stay updated with Amazon policies and compliance requirements to reduce risks of suspension or deactivation.
  • Maintain accurate logs and documentation of issues and resolutions for future reference.

Qualifications:

  • Education: Intermediate or Bachelor's degree preferred.
  • Experience: Minimum 2–3 years of relevant experience in Amazon customer service and account health management.
  • Skills Required:
  • Strong knowledge of Amazon Seller Central, performance dashboards, and support tools.
  • Experience in writing effective appeals and Plan of Action (POA) documents.
  • Fluent in English (written and spoken) with professional communication skills.
  • Problem-solving mindset and ability to work under pressure.
  • Detail-oriented with strong organizational and time management skills.
  • Knowledge of international e-commerce operations and customer expectations.

Job Type: Full-time

Pay: Up to Rs65,000.00 per month

Work Location: In person

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