Enterprise System Engineer

2 days ago

Islamabad, Islamabad, Pakistan Hasnain Tanweer Associates Full time $40,000 - $80,000 per year
Job Responsibilities:
  • Implementation and troubleshooting in the areas of compute, storage, and networking.
  • Manage backup solutions at customer site while troubleshooting.
  • Track system issues through to resolution, within agreed time limits.
  • Properly escalate unresolved issues to Technical lead.
  • Provide prompt and accurate feedback to customers.
  • Ensure all issues are properly logged and prepare accurate and timely reports.
  • Prioritize and manage several open issues at one time.
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
  • Document technical knowledge in the form of notes and manuals.
  • Assisting the Team Lead in solution designing.
Skills:
  • Strong technical troubleshooting skills and problem solving. Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.
  • Knowledge of Hyper Converge Infrastructure, Software Defined Datacenter, various backup solutions and virtualization platforms.
  • Must have excellent communication skills.
  • Ability and desire to learn products and technologies.
  • Must be able to work independently as well as with team.
  • Excellent time management, decision making, prioritization and organization skills.
  • Ability to work off-hours.

Hasnain Tanweer Associates

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