Customer Support Associate

2 weeks ago

Karachi, Sindh, Pakistan Taraki Full time 900,000 - 1,200,000 per year

Job Description:

About The Role
We are looking for a highly professional and personable
Customer Support Associate
to be the first point of contact for our members, candidates, and clients. You will play a vital role in ensuring that everyone who interacts with Nurole has an excellent experience. This is a
fully remote role
, ideal for someone with strong communication skills, attention to detail, and a service-oriented mindset.

Key Responsibilities

  • Be the first point of contact for all incoming enquiries via email and the platform, ensuring they are responded to promptly and professionally.
  • Review all role postings on the platform to ensure accuracy, quality, and consistency before they go live.
  • Support the processing and evaluation of membership requests and referrals.
  • Handle technical membership issues, troubleshooting where possible and liaising with the product team to ensure quick resolution.
  • Provide general support to internal teams when needed, including diary management and external scheduling, to ensure smooth day-to-day operations.
  • Maintain clear and accurate records of enquiries and escalate issues where appropriate.

Skills & Experience Required

  • Exceptional written and verbal communication skills; confident and professional in dealing with a wide range of stakeholders.
  • Strong attention to detail and commitment to quality control.
  • Highly organised, with the ability to manage a busy workload and competing priorities.
  • Friendly, approachable, and service-driven, with a genuine desire to help people.
  • Tech-savvy, with the ability to quickly learn and adapt to new systems.
  • Previous experience in customer service, administrative support, or a similar role is desirable but not essential.
  • Comfortable working independently in a remote environment while staying connected to a distributed team.

Personal attributes

  • Conscientious and reliable.
  • Calm under pressure and able to manage multiple tasks at once.
  • Tenacious, with a positive, can-do attitude.
  • Professional, personable, and a natural communicator.

  • Support Associate

    2 weeks ago

    Karachi, Sindh, Pakistan Devzish Full time 300,000 - 600,000 per year

    Job Title:Support Associate (On-Site)Timing:2:00 PM – 10:00 PMCompensation:40,000 PKR per monthAbout the Role:We are looking for Support Associate to join our team at Devzish. The ideal candidate will provide customer support through chat and phone calls, resolve issues, and ensure a polite and professional experience for our users.Responsibilities:Handle...

  • Customer Experience Associate

    1 week ago

    Karachi, Sindh, Pakistan Oraan Tech Full time 600,000 - 700,000 per year

    About the roleWe are looking for a highly motivated and customer-focused Customer Experience Associate to join our team. In this role, you will be the primary point of contact for our customers, responsible for managing relationships throughout their entire journey. You will engage with inbound leads to convert them into customers, while also providing...

  • Customer Experience Associate

    1 week ago

    Karachi, Sindh, Pakistan Oraan Full time 104,000 - 130,878 per year

    About OraanOraan is Pakistan's female-led fintech startup with a mission to make savings simple, easy and habitual for everyone. We are working to achieve that by creating user-driven financial tools and services. The method we focus on at the moment is changing the way Pakistanis' imagine committees. We enable people to save with a safe group in a simple...

  • Customer Support Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan Dolphin Advanced Technology Services Full time $104,000 - $130,878 per year

    We are seeking a detail-oriented Customer Operations Specialist to join our team. This role is essential in maintaining excellent customer relationships, supporting internal processes, and ensuring smooth operations across our service delivery platforms. The ideal candidate will be a problem-solver who thrives in a fast-paced environment and is committed to...

  • Associate Customer Advocate

    6 days ago

    Karachi, Sindh, Pakistan DigitalOcean Full time 1,200,000 - 2,400,000 per year

    Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you'll find your place here....

  • Customer Support

    1 week ago

    Karachi, Sindh, Pakistan Apex Fulfilment Full time 216,000 - 360,000 per year

    Job Description:Apex Fulfilment is seeking a Customer Support Representative to join our dedicated team. You will play a crucial role in ensuring our customers receive top-notch support for their logistics needs.Key Responsibilities:Respond to customer queries through phone and chat.Call customers for confirmation of every new order.Address and resolve...

  • Live Support Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan Robust Support and Solutions Full time 600,000 - 720,000 per year

    Robust Support & Solutions is looking to hire "Live Support Specialist" for it's Karachi office.Office Location: PECHS, BLOCK 6Working Hours: 10 AM to 7PM CST (8PM to 5AM Pakistan time), 6 days a weekKey Responsibilities:As a Live Support Specialist, you will be responsible for managing key operational functions, including processing discounts and refunds,...

  • Product Associate

    2 weeks ago

    Karachi, Sindh, Pakistan Haball Full time 100,000 per year

    Haball's growing product team is looking to fill the role of Product Associate. If you are looking for an exciting place to work, please take a look at the list of qualifications below.Location: KarachiSalary: upto 100kResponsibilities:Translate market trends and company vision into product requirements and functional specificationsBuild processes to ensure...

  • Customer Support

    2 weeks ago

    Karachi, Sindh, Pakistan smiles inn Full time 216,000 - 360,000 per year

    Location: Remote (Based on U.S. CST working hours)Job Description:Precision Global is seeking a full-time Virtual Assistant.Key Responsibilities:Answer incoming customer calls and handle inquiries with professionalism.Manage customer emails (tracking, returns, product questions).Support order processing and sales coordination.Assist with social media...

  • IT Support Associate

    2 weeks ago

    Karachi, Sindh, Pakistan Mayatax Full time 250,000 - 450,000 per year

    The ideal candidate will be responsible for providing technical support and assistance to end users, ensuring smooth operation of IT systems and resolving hardware, software, and network issues in a timely manner. This position offers an excellent opportunity to develop technical expertise and gain hands-on experience in IT support, troubleshooting, and...